Technnical Service Manager, Madrid
Las Tablas, Madrid, España
hace 15 horas
source : Tecnoempleo

Descripción de la oferta de empleo

In Capgemini, we looking for the following profile : Technnical Service Manager Infrastructure IT

Description :

  • This role is focused to ensure that Managed Services is implementing best in class practices for Data Services (process, productivity and automation) / End User Services / Cloud Services
  • Technnical Specialist in : Data Services Solutioning / End User Services Architecture / Private-Public Cloud (three positions)
  • Accountabilities :

  • Contribute to offer content definition and evolution for Data Services Run solutioning and Cover the entire data services domain (OS, Virtual, Storage & Backup, Monitoring, Application Operation, DB administration and SAP Basis).
  • Cover the entire end user domain (Service desk, End user services, Channels, fulfillment)
  • Focused on the architecture standards and strategy for Private / Public clouds, to push our CCP on the market.
  • General Responsibilities :

  • Maintain a current Data Services market knowledge and horizon for technology changes. Build a compelling set of pre sales collateral related to our Data Services.
  • Build the new end user architecture, service desk and omni channel architecture
  • Ensure the architecture, designs and approach leverage data, analytics, automation and AI technologies
  • Identify process and automation transformation opportunities
  • Oversee / Drive transformation into operational functions. Provide direction and guidance on migration from the old to the new model
  • Competencies :

  • Should have in-depth understanding of Data Services technology stack and the next generation technology innovations in Market place.
  • Strong background in end user services with the ability to design and envisage new services and architectures
  • W10, MDM, Systems Centre, Citrix, Service Now, Workplace analytics (lakeside)
  • Should have in-depth understanding of Cloud technology stack and the next generation technology innovations in Market place.
  • Cloud based desktop services AWS worksplaces, Azure WVD
  • People leadership skills - should have handled technical support teams across multiple global locations.
  • Should have excellent Communication Skills and should be able to successfully interface with customer for technical discussions
  • Should have experience in strong quality procedures, process & documentation methodology
  • Excellent soft skills - Ability to manage challenging stakeholders / customers and achieve project objectives required.
  • Other skills include : Risk Management, procurement management, Analytical skills, communication, negotiation skills etc.
  • We looks for these profiles :

    Bachelor Degree

    Advance English level, written and spoken

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