DUTCH SPEAKING HELPDESK
Synergie
Barcelona, España
hace 1 día

Requisitos Requirements :

  • Dutch C1 or C2 level
  • English C1 or C2 level
  • Previous customer service experience
  • Customer Service orientation and interest
  • Confident command of computers and its common tools and programs, including Microsoft Office
  • High interest in the IT solutions field
  • Good communication skills, critical thinking, positive attitude, team worker and ability to thrive under pressure.
  • Work permit in Spain If this is not your case, we could help you on getting the said permit if you are an European community citizen.
  • Descripción Synergie Temporary Staffing is willing to hire agents who speak, write and comprehend Dutch at a native level, for one of our TOP Clients, Bosch Service Solutions.

    Bosch Service Solutions is a leading solution provider in the area of Business Process Outsourcing for complex, technology-driven services.

    In this case, you will be part of a newly implanted service of customer service helpdesk in Bosch to give support to the Workshop Management System (WSMS) tool.

    If you are looking towards an exciting new professional adventure within the contact center sector (and your linguistic profile matches with the previous statement), Please keep reading!

    As a Customer Representative some of your responsabilities will be :

  • Providing Customer Service Technical Support of first level via E-mail, calls and Skype for Business.
  • Receive requests
  • Register, categorize, prioritize and solve different incidents.
  • Introduce basic tasks and supply with documentary evidence the solution of the incidents in order to establish problem-solving guides.
  • Having a proactive attitude in order to recognize incidents, and ability to follow up its course until its completely and efficiently solved.
  • Recognizing which incidents are out of your knowledge and / or responsibility range, and should be escalated to the second level, following the required proceedings to do so.
  • What we offer :

  • Job Contract with Synergie Temporary Staffing plus possibility to end up in a Direct Job Contract with Bosch Service Solutions
  • Chance to develop a career within the company and grow a broad international network.
  • Fun and pro-creative working environment
  • The schedule is (39h / week) :
  • Monday to Friday : 8am to 18pm

    Saturday : 8am to 13pm

  • The gross salary per year is 21.000€
  • Are you willing to start a long-term project with BOSCH? Would you like to widen your knowledge in the IT area? Then, what are you waiting for to apply?

    Let us get to know your profile and check whether we can collaborate!

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