Operations Helpdesk Coordinator
IWG plc
Barcelona, Spain
hace 4 días

Operations Help Desk Coordinator

It is essential that you are fluent in the following set of languages below to be considered for this position :

  • Other European Languages is a PLUS
  • Are you ready to join the workspace transformation?

    Leading a transformation requires talent, energy, focus and commitment that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.

    If that sounds like you read below to find out more!

    Job purpose

    The Operations Helpdesk Coordinator will support all centres operational queries through a variety of IWG systems and encompass all aspects of running a centre.

    The Coordinator will strive to ensure a Great Day at Work is achieved for both our team members and customers.

  • Ensure all inbound queries are logged in CRM. Monitor the Operations Help Desk through email, tickets, online posts (i.
  • e. Yammer), and inbound calls.

  • Assist centre teams with resolving operational, legal and customer service issues.
  • Guide centre teams through submitting and escalating resolution for non-operational needs.
  • Maintain and foster strong / positive working relationships with centre teams.
  • Monitor frequently asked questions and report areas for additional training or clarification for centre team members.
  • Own add, moves, changes of local documentation of centre operational system tools.
  • Assist in maintaining documentation and other online training and guidance materials.
  • Answer queries to help with centre openings, relocations & closings.
  • Provides feedback to line manager where they identify gaps in training, have repetitive queries.
  • About IWG

    With over 3300 locations in over 110 countries and 1000 cities across the world, IWG is the global leader in the fast growing Workspace as a service sector.

    As the owner and operator of internationally renowned brands like Regus, Spaces, Signature (and more) we provide local and global networks for all kinds of businesses.

    About Account Helpdesk

    Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the word. By working together, we are able to provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work!

    We believe that in order for our Customers to have a Great Day at Work our team should too that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.

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