Global Operations Strategy Director
Barcelona, Spain
hace 5 días

What you will do

  • Develop, roll-out and monitor, medium & long-term strategic & scalable projects which enhance satisfaction of our B2C and B2B users
  • Manage a team with more than 200 employees across the globe
  • Manage internal and external contact center facilities
  • Challenge current way of working, identify process inefficiencies and focus on continuous improvement, notably through automation
  • Provide efficient tools to support key business processes where needed
  • Ensure a high level of satisfaction on all projects
  • Demonstrate notable efficiencies in all projects
  • You will join an agile and dynamic team, in a fast moving scale-up environment and will take part in an international organization that values strong execution, sharing and growing together.

    Your missions :

  • Challenge everything and thrive for operational excellence
  • Analyze data, benchmark best practices & solutions, provide competitive & technological watch to identify key areas of improvement
  • Work closely with local and central teams to collect needs & constraints
  • Understand, challenge and address identified needs : sit with business teams, analyze root causes and identify optimizations, design new processes and roll-out plans
  • Take part to strategic / large-scale projects to ensure their success and maximize business impact :
  • Participate to projects design and results monitoring / analysis
  • Facilitate coordination with various stakeholders
  • Support and Lead streams with analysis, meeting / workshops preparation & animation
  • Solve problems and escalate to business leaders when needed
  • Strengthen & scale project management, change management & knowledge sharing practices within the company
  • Provide internal teams with optimal onboarding and support, to maximize operational efficiency
  • Drive change management initiatives to ensure new processes / tools / best practices adoption and increase communication and knowledge sharing
  • Represent the voice of the customer : btb (restaurants) & btc (users)
  • Who you are

  • Master's Degree as well as a top Business or Engineering School
  • 8 - 12 years experience in consulting or project management in a fast-paced and international environment (ideally on business strategy, operational excellence or performance steering)
  • 2-4 years experience being a Manager of Managers
  • Ideally you have experience reporting directly to C-Suite roles and understand expectations
  • Problem solver, process oriented, ability to foster team spirit and performance
  • Excellent organization & time management
  • Contact Center optimization and organizational experience would be a plus
  • Data lover and excellent excel skills
  • Required soft skills : results-driven, strong analytics, excellent communication skills, proactive, curious and able to adapt in a moving environment, humble and eager to learn, team player
  • Fluent in spoken and written English & Spanish, French or another european language would be a strong plus
  • The position is based in Barcelona, with trips to other offices and External vendors worldwide required.

    What we offer :

  • Permanent contract
  • Competitive fixed salary
  • Ticket Restaurant
  • International working environment
  • Compensation for practicing sports in any gym in Barcelona
  • Interesting discount in private health insurance
  • Dining and leisure area + terrace
  • Coffee point on each floor with coffee and tea for free
  • Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)
  • LI-SA1

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