Job Description
You will be responsible for customer development activities ranging from Training, Clinical support, to ongoing maintenance of the Brainlab advanced portfolio.
Additionally you will become the primary contact for this key customer group as their clinical service commences and develops.
The position includes maintaining and developing a professional, innovative and supportive image of Brainlab with customers and competitors.
Training will take place at our headquarters in Munich / Germany with on-the-job experience gained working and learning with colleagues already based in Spain.
The role proposes a home office scenario.
Your duties will include :
Educate, train, provide on-site guidance and assistance to physicians and hospital personnel
Perform new system installations and system repairs
Travel to existing key customers to grow the usage of Brainlab products in routine clinical use
Effective communication with customers to understand problems and adequate troubleshooting of issues
Support of the sales team with detailed onsite and offsite product presentations to customers
Sell service contracts to existing Brainlab customers
Monitors and promotes customer usage of products
Provision of on-site guidance and assistance to physicians and medical physicists during patient treatments
Communicate with strategic partners and develop a creative mid and long-term strategy in alignment with Brainlab corporate strategy
Update the customer database and completion of mandatory administrative tasks necessary to perform in this role
Attend national and international meetings and symposia
Additional responsibilities include telephone contact, planning and follow-up of customer visits, and technical consultation
Qualifications
Engineering Degree / Certification
Excellent training skills
Professional experience in the areas of IGS, or a related area
Fluency in spoken and written Spanish and English
Technical training / education experience in a professional or academic environment would be of an advantage
Excellent organization and time management skills, and the ability to manage many work streams simultaneously
Excellent written and oral communication skills
Works well in a team environment and individually
Committed to quality, with excellent attention to detail
Additional Information
international, positive and innovative environment
working in a team of great colleagues who help and support each other
seeing your contribution making a positive impact on the daily work of clinicians around the world
home office and flexible working hours
fair compensation package
company car, cell phone, laptop - also for private use
comprehensive education and training opportunities, digital language courses
Ready to apply? We look forward to receiving your online application including a motivation letter, your first available start date and desired salary.
Contact person : Daniel Sypli
