SC OPM (f/m)
T-Systems ITC Iberia S.A.
Barcelona
hace 2 días

ID del puesto de trabajo : 118550 ES 2

Compañía :

T-Systems ITC Iberia S.A.

Ubicaciones : Barcelona, España

Nivel del empleo : Profesional

Tipo de contrato :

Jornada completa - Indefinido

Fecha límite de aplicación :

2021-02-05

Experiencia requerida :

Idiomas requeridos : alemán, inglés

alemán, inglés

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General description

Interface between SC OPM / SDM / Squad Lead Service Owner (Customer) and operation in defined field in order to keep quality of the production.

Accountabilities

  • Responsible for part of service chain, cross Department level (technical layer, UNIX, Windows, ESX, UCS)
  • Responsible for KPIs and SLAs / OLAs of the related services
  • Accountable for technical content of operational / specialized technical concepts.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Support SC OPM / Squad Lead in planning the requirement for resourcing at both Department and Team level.
  • Operational interface between the production and SC OPM. / Squad Lead
  • Support SC OPM / Squad Lead in explanation of production options for SDM.
  • Responsible for the default reporting ordered by the SC OPM / Squad Lead.
  • Monitor, manage and improve the efficiency of provided services.
  • Languages

  • English language B2
  • German language C1
  • IT Technical Skills

  • MS office- Advanced
  • Core platform knowledge- Intermediate
  • Related platform knowledge- Basic
  • SM9,AM,SOM SAP
  • Others

  • Managerial experiences recommended
  • Effective communication
  • Presentation skills
  • Negotiations Skills - negotiates in a fair manner and achieves sustainable results
  • Technical overview
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation
  • Project management- Basic
  • Process overview- Intermediate
  • Quality management- Intermediate
  • Leadership skills- Intermediate
  • Más informaciones del perfil

    Sobre nosotros

    Más información de la Compañía

    Ubicación

  • Barcelona, Spain
  • Madrid, Spain
  • Mostrar todas las ubicaciones

    Contacto

    HR Shared Service Center

    E-Mail : myhr recruitment telekom.com

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