Account Manager TripAdvisor Restaurant Solution Netherlands
LaFourchette
Barcelona, Spain
hace 2 días

What you will do

  • Manage a Portfolio of restaurants
  • On-board new restaurants by activating or helping to activate some product features that have been purchased
  • Organize calls and email communication with our customers in a programmatic coverage-based approach to support them to adopt and implement our solutions.
  • Develop and maintain relationships with existing TA customers by providing guidance and assistance and providing necessary education to promote the value and benefits of our Solutions to enable business success.
  • Generate incremental revenue by systematic upselling TripAdvisor subscriptions, Identify cross-sell opportunities for TripAdvisor and TheFork solutions and win back customers through our re-subscription activity
  • Modify customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concerns.
  • Distribute promotional materials to existing customers
  • Triage appropriate queries to Customer Services
  • Support customers through any credit card fails during contracts
  • Work together with rest of sales teams in the pursuit of excellent results and flawless execution
  • Who you are :

  • Native Dutch and good level of English
  • 1 years sales / account management experience in telesales or customer support experience in B2B online environment and / or leisure-
  • hospitality-restaurant industry.

  • Result-driven, acting like an owner on the revenue growth per territory
  • Excellent prospection and sales skills, a business development experience is a plus
  • Ability to work independently to meet an individual sales quota
  • Strong organizational skills
  • Ability to manage multiple priorities and tasks
  • Excellent negotiation, customer service, nurturing, educating and communications skills
  • Experienced at building effective customer relationships through positive communication, honesty and trust
  • Not intimidated by technical interaction, co-browsing with customer on-line
  • Excellent written and oral communication in the relevant language / s of the country / ies covered
  • Ability to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-
  • task and think creatively

  • Exhibits integrity through fair and ethical behavior towards other and a demonstrated sense of corporate responsibility and commitment
  • Problem-solving skills
  • What we offer :

  • Permanent contract
  • Competitive fixed salary
  • Ticket Restaurant
  • International working environment
  • Compensation for practicing sports in any gym in Barcelona
  • Interesting discount in private health insurance
  • Dining and leisure area + terrace
  • Coffee point on each floor with coffee and tea for free
  • Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)
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