Associate Technical Account Manager, AWS Enterprise Support

Amazon

Madrid, ESP

hace 5 días

Job summary

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.

Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

The Role

As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.

You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Watch a short video about life as a Technical Account Manager here :

Responsibilities include : -

You’ll build solutions, provide technical guidance and advocate for the customer

Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

Develop trusting relationships with customers, understanding their business needs and technical challenges

Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management

Consult with a range of partners from developers through to C-suite executives

Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

Solve a variety of problems across different customers as they migrate their workloads to the cloud

Uplift customer capabilities by running workshops, brown bag sessions, etc.

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills.

You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Culture

We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.

BASIC QUALIFICATIONS

Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.

Understand operational parameters and troubleshooting for a combination of the following : Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development

Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences

Ability to juggle tasks and projects in a fast-paced environment

Customer obsessed

PREFERRED QUALIFICATIONS

Professional experience with AWS and / or other cloud offerings such as Azure, Google Cloud Platform etc.

Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and / or PHP

Previous experience as a Software Engineer, Developer, DevOps Engineer etc.

Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc.

Amazon is an Equal Opportunity-Affirmative Action Employer Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.

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