Team Leader with High Level
Talent Search People
Lisboa, ES
hace 5 días

Organización

Our client always strives to provide the best Customer Experience to its clients by valuing human interactions and making technology more simple.

By taking a huge part of the Swiss Telecom Market, our client offers the most cutting-edge technology regarding 4G+ network and Fiber / TV Solutions.

This company is located in the heart of Lisbon, making the daily access very s mple and easy.

Empleo

As a Team Leader with a Native / High Level of German your main function will be to support and manage your team of Agents. During your day to day :

  • You will help your team reach its department targets.
  • You will be responsable for your team's performances and individual goals.
  • You will be the first point of contact in case of any problems or difficult situations regarding the customers.
  • You will be responsable that all the rules defined by the Core Process are applied.
  • You will maintain a trust-worthy and positive relationship with your team in order to keep a clear communication and have a productive and pleasant environment at work.
  • Requisitos

    You are the person we are looking for if :

  • You are native or have a high level in German. (mandatory)
  • You have at least an intermediate level of English.
  • You have experience in Customer Service, Cross Selling and Team Management.
  • You have technological aptitude.
  • You have excellent communication and interpersonal skills.
  • You value reliability and punctuality.
  • You are leader passionate about people, able to inspire others and add value showing empathy.
  • Oferta

  • Competitive salary paid in 14 times
  • Monthly extra bonus
  • Monthly meal allowance paid in card
  • Monthly transportation allowance
  • Great office location with easy access by public transport
  • Flexible working schedule
  • On-site kitchen and cozy environment
  • Off-scheduled interactive team activities
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