Our client always strives to provide the best Customer Experience to its clients by valuing human interactions and making technology more simple.
By taking a huge part of the Swiss Telecom Market, our client offers the most cutting-edge technology regarding 4G+ network and Fiber / TV Solutions.
This company is located in the heart of Lisbon, making the daily access very s mple and easy.
As a Team Leader with a Native / High Level of German your main function will be to support and manage your team of Agents. During your day to day :
You will help your team reach its department targets.
You will be responsable for your team's performances and individual goals.
You will be the first point of contact in case of any problems or difficult situations regarding the customers.
You will be responsable that all the rules defined by the Core Process are applied.
You will maintain a trust-worthy and positive relationship with your team in order to keep a clear communication and have a productive and pleasant environment at work.
You are the person we are looking for if :
You are native or have a high level in German. (mandatory)
You have at least an intermediate level of English.
You have experience in Customer Service, Cross Selling and Team Management.
You have technological aptitude.
You have excellent communication and interpersonal skills.
You value reliability and punctuality.
You are leader passionate about people, able to inspire others and add value showing empathy.
Competitive salary paid in 14 times
Monthly extra bonus
Monthly meal allowance paid in card
Monthly transportation allowance
Great office location with easy access by public transport
Flexible working schedule
On-site kitchen and cozy environment
Off-scheduled interactive team activities
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