Global Contractual Delivery Program Manager
Sant Cugat del Valles, Barcelona, Spain
hace 4 días

The Contractual Business Delivery WW Project Manager role is an experienced PM professional responsible for e2e design,

implementation and / or standardization of innovative new services, tools & capabilities for HP’s internal PC devices support

and / or commercial Trade part sales, as well as key Transition projects of new commercial accounts to those businesses.

The role will be part of a global team of delivery project managers and will lead one or multiple strategic projects on the

global Plan of Record (POR) for contractual services delivery and / or global commercial accounts support.

  • Leads and develops service delivery strategies over entire HP products lifecycle
  • Leads strategic programs for the organization, incl. the enablement of new services & capabilities, the implementation of new strategic delivery capacities & processes and the transformation and improvement of existing services
  • Represents services on product or solution portfolio core teams and provides service requirements into product development stages / phases
  • Performs business analysis, identifies root cause, and develops recommendations / solutions to drive business improvements.
  • Works across regions / geographies and WW teams to develop and / or implement new / enhanced services, solutions, or programs
  • Provide leadership in the development, and execution of the HP Services Vision - helping customers transform their business and derive measurable business value from their IT investment
  • Utilizes technical and business skills to lead complex cross- functional activities
  • Provides mentoring and guidance to peers and lower level employees.
  • Typically 12+ years to demonstrated mastery of Service Delivery and Program Management
  • Advanced experience in several of the related disciplines of delivery, solution architecting, program management and business planning.
  • Business Core :

  • Practical service delivery e2e process expertise
  • Program mgmt expertise & multiple certifications (PMP, LSS)
  • Account Transition Mgmt experience / knowledge
  • Service mgmt (ITIL) expertise and practical experience
  • Knowledge of ITSM tools (e.g. ServiceNow)
  • Customer delivery performance management skills
  • Financial management & budget planning for projects
  • Personal :

  • Very strong customer communication & influencing skills
  • Very strong organizational skills
  • Ability to introduce structure in complex environments
  • Positive can-do attitude, innovative thinking
  • Customer centric approach
  • Ready to work in global environment
  • About HP

    You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

    Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

    HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

    Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

    From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

    We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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