Customer Services Executive - English / Spanish & French Speaking
International SOS
Madrid, MD, ES
hace 2 días

Company description

International SOS is the world’s leading medical and security services company with over 11,000 employees working in 1,000 locations in 90 countries.

We were founded on the principle of putting the patient first and this is still true today.

  • Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients in whatever situation they may be facing;
  • we assess, advise and assist from a medical, security and logistical perspective to help safeguard travellers internationally through providing invaluable local knowledge and expertise on a global scale.

    Job Description :


    Do you like to make a difference everyday?

    Are you looking for a new challenge in a fast-paced environment?

    Would you like to be a part of a truly international organisation?

    We are looking for empathetic customer-centric individuals to join a dynamic inbound call center team wich will be based in Madrid.

    Your role will be to manage inbound calls from Spain and ensure cases are managed effectively. This is an excellent opportunity for someone with previous experience in a customer service role who is looking for long term career progression.

    On a typical day you will be :

  • Answering high volume of calls
  • Assisting callers with their healthcare enquiries
  • Documenting all calls within our Salesforce CRM system
  • Researching relevant information for customers using all available resources
  • Seeking and listening to customer feedback
  • Confirming medical procedures eligibility in line with policy
  • Coordinating authorisations for treatment by liaising with 3rd party global providers
  • Booking and amending appointments
  • Assisting with enrolment and claims
  • Day shifts : Flexible Shift Patterns driven by the business : 5 days Monday to Sunday between 7.00am - 10.00pm (Totaling 40 hours per week)

    Competitive starting salary with a progression plan in place to match your performance.

    Starting date : October 2021


    In order to be successful for this role, you should have the following :

  • Experience of working in a customer service role in a contact center or similar environment and managing several cases per day
  • Strong telephone and verbal communication skills
  • Active listening skills
  • Familiarity in the use of CRM systems
  • Customer focus and empathetic towards customers
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to work in a fast-paced environment
  • Good levels of organization and attention to detail
  • Ability to learn quickly and advanced IT literacy
  • Thrives under pressure
  • A team player
  • Additional Information

    Our commitment to Diversity & Inclusion

    Our company brings together remarkable people and enables them to be themselves. At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity and development.

    We celebrate diversity on a global scale. We encourage every colleague to bring their personal best by creating an atmosphere of inclusion and equal support.

    Our success is the result of diverse ideas, skills and cross-cultural understanding.

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