Customer Success Manager (m/f)
SELLBYTEL Group Nuremberg
hace 5 días

Key Responsibilities

  • Managing Medium Complexity Accounts
  • Plans and directs the delivery of contracted business activities for segments of the contract's lifecycle for assigned contracts, or plans and directs the delivery for the entire lifecycle of smaller contracts
  • Support Development and streamlining operational Playbooks and processes
  • Drive the deployment of the platform and increase their consumption by providing onboarding guidance, supporting development of the customers' cloud adoption model, and providing appropriate recommendations to overcome blockers.
  • Leads business negotiations for contracts or portions of contracts for a country or region
  • Accountable for customer satisfaction with respect to annuity or outsourcing services
  • Keep up to date with market trends and competitive insights
  • As appropriate to the contract agreement, assures compliance with our and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes

  • Generates additional revenue through Adoption, expansion and Renewal after services contractual agreement
  • Directs the planning, and generate leads of new business opportunities in partnership with company's sales.
  • Offer

  • Long term contract
  • Full time, 39 hours / week
  • Monday to Friday 9 : 00-18 : 00
  • International and dynamic environment in Barcelona
  • High possibilities to grow inside the company
  • Employee discounts
  • Relocation package if you live abroad
  • Competencies

  • Native level of English
  • 3+ years experience in directly related business
  • First level university degree or equivalent work experience
  • Knowledge of corporate policies, markets and processes, financial management and program management
  • Demonstrate broad technical, functional or business knowledge with an emphasis in a specialized area
  • At least 2 years experience in Relationship
  • Management

  • Preferred Technical and Profiling Experience
  • At least 3 years experience in Client Services / Customer Success or Sales
  • At least 2 years experience in servicing and meeting client needs at an enterprise client level
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
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