Assistant Guest Experience Manager- Four Seasons Hotel Madrid
Four Seasons Hotels and Resorts
hace 3 días

About Four Seasons Hotel Madrid :

Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions.

A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.

After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, where delicious Asian-inspired tapas pair with epicurean signature cocktails, a cutting-edge Spa, stylish function spaces and luxury retail.

The Role of Assistant Guest Experience Manager :

The Assistant Guest Experience Manager is an integral part of the Guest Experience Team whose main objective is to ensure our guests are well looked after from the start.

As the first and last impression of the Hotel, this high-profile department carries a special responsibility. They respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

  • They handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
  • resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

    Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

    Our Ideal Assistant Guest Experience Manager will have :

    We are looking for individuals who have a knowledge of Front Desk Operations with good communication skills. Speaking, writing and reading English and Spanish is required.

    Positive attitude and willing to learn is must. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

    A minimum of one year of previous experience in Front Office / Guest Experience areas is required. Must have the right to work in Spain .

    Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

    We look for talent who share the Golden Rule people who, by nature, believe in treating others as we would have them treat us.

    As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule.

    This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed employer of choice.

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