Customer Delivery Specialist
IQVIA
Madrid, Spain
hace 2 horas

Responsible for management and service delivery excellence of small to medium sized projects, as assigned by senior staff, covering single or multiple Lifecycle Safety functions (clinical trial and / or post-market).

Contribute to customer-facing activities and oversight of operational service delivery, working cross- functionally and across the opportunity lifecycle.

Provide support for customer service interface, integrating delivery into one seamless and transparent program for customers, aligned by accounts.

Main responsibilities :

  • Manage customer interface and communication for assigned projects under guidance from senior team members.
  • Represent Lifecycle Safety on projects; liaise between internal / external customers and Lifecycle Safety operational teams.
  • Manage customer deliverables for assigned projects and bring continuity to project design under guidance from senior team members.
  • Performs role of solution architect responsible for crafting and defending proposed solutions to new standalone Safety business opportunities.
  • Provide leadership and accountability for customer-facing collateral and operational support to deliver key customer messages, working cross-functionally and across the opportunity lifecycle, integrating lifecycle safety core message delivery into customer facing material, presentations and meetings.
  • Provide support for customer service interface from scoping stage, through proposal generation, bid defence to transition of work and service delivery;
  • Manage finances for assigned projects under guidance from senior team members. Work closely with senior team member to update financial systems, including revenue recognition, invoicing, project budget review, project financial analysis, pursuit of change orders.
  • Attend meetings with internal and external stakeholders. Provide project status updates; define processes; project planning / strategy.
  • Qualifications

  • High School Diploma or Health science or other directly related field
  • 1 year's experience of Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) including project management
  • Equivalent combination of education, training or experience
  • Strong prioritization, planning and organizational skills
  • Effective verbal and written communication skills including ability to work and lead teleconferences
  • Ability to work on multiple projects and manage competing priorities.
  • Creative and innovative, initiative and pro-active.
  • Customer focused with effective relationship building skills.
  • Effective motivating, influencing and conflict resolution skills.
  • Good presentation skills
  • Ability to establish and maintain effective working relationships with coworkers, managers and customers.
  • IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

    We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at

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