Sourcing Manager
Madrid, ES
hace 4 días

The Role

1. Secure the service delivery :

  • Responsibility for managing Xchanging’s relationship with the customer on a day-to-day basis seeking to maximize compliance and customer satisfaction and to achieve savings objectives
  • Ensuring that agreed customer service levels are recorded and met, and that the customer is satisfied with the services
  • Liaise with key stakeholders to ensure appropriate engagement is in place between Xchanging and the customer
  • Construct performance reports and manage monthly reportings
  • Supporting the implementation of the process delivery and technology enhancements within the account.
  • Working with the customer to ensure service delivery expectations are being managed.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • 2. Deliver sourcing activities

  • To manage Customer spend with category expertise on XXXXXXXXX
  • To create RFP documents and conduct commercial negotiations on behalf of the customer taking into account the culture and expectations of the customer.
  • To work closely with other members of the team to ensure a professional service is delivered to customers.
  • To develop a procurement plan & negotiation strategies
  • 3. Improve the service processes & Sourcing activities procedures :

  • Supporting the implementation of the process and service to embed them into daily operations
  • Roll-out of Xchanging Procurement & Customer specific processes and assets, including documentation and provision of training material
  • Resolving problems and ensuring contractual compliance
  • To identify and implement process improvements within the category
  • 4. Team management

  • Recrute, drive induction and trainings of a tactical buyer team.
  • Managing a team of tactical buyers guaranteeing an efficient and effective allocation of internal resources
  • Supporting the team in the implementation of sourcing activities, continuously improving the quality of delivering
  • Leading the team in executing operational tasks (data analysis, RFX, negotiation, contracting, etc)
  • Key Accountabilities

    The role requires an individual who is comfortable and credible in dealing all levels across the client operation including executive board directors.

    The candidate should have :

  • Language Specific : Spanish and English, both fluent
  • Minimum 3-5 years’ experience in XXXXXXXXXXXXX procurement
  • Category management and knowledge of the local market.
  • Experience of leading sourcing projects, and ensuring service performance and reporting within a medium to large multi-site organisation
  • Successful track record of leading negotiations
  • High level of analytical and numerical skill
  • Proven track record of delivery in a fast-paced procurement function.
  • Experience in leading teams to deliver is a plus
  • Educated to degree level or equivalent
  • Very good Excel and PowerPoint skills.
  • Skills, Experience & Qualifications

  • Good communicator
  • Excellent customer facing skills
  • Able to deal with a flexible working environment
  • Resilient and the strength to deal with challenging customers
  • Results focused
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