Customer Solution Specialist (m/f/d)
EQS Group
hace 3 días

The Role

At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work.

Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful.

Join and become part of our exciting journey!

As a member of our Professional Services team, you will be responsible for directly supporting customers and continuously improving our processes within the Professional Service team.

Your main responsibility is to solve complex customer issues, consult with them to find customized solutions for their challenges and train them to drive customer satisfaction and product adoption.

The role is embedded in Personio’s Customer Operations department within the Professional Services team. You closely collaborate with teams that produce and deliver educational content, develop the customer community as well as operational functions.

Your tasks and responsibilities include :

  • You are driving the long-term success of our customers by offering chargeable Professional Services - which directly translates into customer lifetime value and active Personio promoters
  • You ensure a high-quality account setup by supporting account splits & - merges, figuring out the best-fitting account settings, and equipping customers with all the know-how to use Personio in their daily business
  • You set clear outcome-driven and measurable goals together with customers and guiding them to create measurable business value through using Personio
  • You are conceptualizing and executing training for individuals and groups to support our customers in becoming product experts
  • You are continuously keeping your Personio knowledge up-to-date, striving to increase your work’s quality and efficiency to provide satisfying service, and exceed our customer’s expectations
  • You’ll keep internal project management up-to-date by creating and maintaining high quality documentation
  • Identify and surface customer trends and process improvements through collaborating with teams across Personio
  • Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
  • Contribute to the ongoing learning and success of your team and the company through mentoring and sharing feedback
  • What you need to succeed

  • You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
  • You are able to identify with your experience the need of Professional Services for our customers and evaluate their needs and impact
  • You are characterized by a tech mindset and in-depth product knowledge as well as HR process understanding
  • You are an articulate communicator, proficient in both verbal and written English & another European language, and enjoy crafting clear and concise messages to customers
  • Your structured way of working and knowledge of all ticket management processes enable you to help your colleagues working in the most efficient way
  • You are a standout teammate who believes that the whole is greater than the sum of all parts
  • You are empathetic and enjoy teaching complex issues to customers and colleagues at all levels of proficiency
  • You have a high degree of self-awareness, are adaptable in changing environments and can maintain composure
  • You are resourceful, flexible and hold yourself accountable to results
  • Why Personio

    Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive :

  • A competitive compensation package that includes salary, benefits, and virtual shares
  • 28 days of paid vacation (because we love what we do, but we also love vacation!)
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • Free English and Spanish language classes
  • Flexibility to balance work between remote and in the office
  • Lease an electric scooter or bike, paid for by Personio
  • The parental benefit of 10 extra days off in case your child gets sick
  • Monthly €162 tax-free stipend to help cover food and public transportation expenses
  • Private Health insurance (company level plan) : Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
  • A monthly allowance with Gympass to exercise at their partner fitness clubs
  • Discounts across a range of brands so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
  • Apply for this position

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