Ensuring clean water for people around the world informs everything we do at Hach. A world leader in the manufacturing and distribution of analytical instruments, test kits and reagents, we serve a broad array of industries and markets.
Our products are used extensively in lab, process and field environments, opening many career doors for people committed to a healthier planet.
As part of the Danaher family of companies, our work at Hach is supported by a global science and technology innovator. In addition to Danaher’s unrivaled leadership training and professional development programs, this relationship also provides expanded career opportunities across industries and brands.
Together, we are united by a shared purpose : Helping Realize Life’s Potential.
The Field Service Technician conducts service, repair and / or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system.
May develop new customer service / product agreements. Responds to customer support calls within an assigned territory.
KEY RESPONSIBILITIES :
The main tasks will focus on managing and performing scheduled maintenance, repairs and start-ups, as well as generating leads to grow the business and registering the VOC to improve our service.
PERSONAL PROFILE :
We are searching for a person with entrepreneurial spirit, excellent interpersonal skills and customer orientation, as well as an ability to work in a results-driven team.
Good organizational skills and priority management as well as fast execution of assigned tasks are required. Administrative skills combined with a good knowledge of operating systems are preferable.
An active spirit, excellent interpersonal skills and customer orientation are required, as well as the ability to work in a results-oriented team.
QUALIFICATIONS & SKILLS :
Technical Engineering or Bachelor's degree with electronic specialty, automation, communications.
Good knowledge of English (additional languages are valued)
Work experience in technical support will be valued, preferably in the field of instrumentation.
Good knowledge of the "Office" package
Willingness to extensively travel within the country
Ability to adapt to a dynamic work environment
OUR OFFER :
An opportunity to develop your career with us with attractive compensation.
An interesting and challenging position in the water quality market that continues to grow in one of the most successful multinational and technical-scientific companies.
Structured approach to personal and professional development.
Continuous improvement through the Danaher Business System