Customer service portugués - portugues
Page Personnel
Madrid, ES
hace 2 días

Acerca de nuestro cliente

International company.

Descripción de la oferta

  • Deliver excellent customer experiences in all interactions with internal and external customers.
  • Investigate and resolve customer issues and ensures proper settlement by considering the complexity, requirements and nature of an issue or complaint using judgment and correct application of policies and procedures.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Manage large amounts of incoming calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods / tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Resolve customer complaints via phone, email, mail or social media.
  • Analysis, achievement and monitoring of KPIS.
  • Perfil buscado (h / m)

  • High school diploma or equivalent.
  • Experience as a sales representative in a call center.
  • Native level of Portuguese (written and spoken)
  • Fluent in English (written and spoken)
  • Tech savvy skills to learn new software / applications quickly.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to approach problems logically.
  • Strong planning & Scheduling skills.
  • Organizing and planning time spend on specific activities.
  • Knowledge of using MS Office apps, specific Word and Excel.
  • Qué ofrecemos

  • Salaray. 16.732 €*Permanent contract.*Schedule. From 10.00 to 18.00, from 10.30 to 19.30, from 13.00 to 21.00 or from 11.00 to 20.00.
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