We are a world leading online classifieds business that reaches more than 200 million people each month through our household name brands across 16 countries.
Our brands include Leboncoin, OLX, Habitaclia, Infojobs and Shpock to name a few.
this means using bleeding edge technology to create highly scalable, highly customisable and secure products and components to free up the development time of our brands and leverage our access to global data.
The Application Services Lead is responsible for providing and coordinating successful implementations and management of Adevinta application services (i.
e. collaboration tools) in the production environments and coordinate Level 2 and Level 3 support to ensure the service meets the minimum quality levels.
In addition, the role is responsible for maintaining relationships with third party IT vendor support teams (if necessary) to ensure quick resolution to incidents, upgrades, software changes, training, and documentation.
This mission critical role is placed within the BITS (Business Information and Technology Services) team, in charge of supporting Adevinta Central Functions and Marketplaces in the achievement of its goals with seamlessly integrated and resilient business information and technology services, as well as providing guidance on new trends in productivity and business process automation.
This position will evolve into leading a team of Product / Service Managers as the business grows.
Your skills and qualifications include :
Experience and expertise with a variety of software applications, in particular collaboration tools, as commonly used at Adevinta (incl.
but not limited to Github, Slack, Confluence, G-Suite, Tableau, )
General understanding of underlying infrastructure / platform services requirements e.g. AWS, Google Cloud, etc.
Knowledge of business processes, process improvements and system development
Experience in analyzing and fixing application issues under predefined service-level agreement
Knowledge of performance metrics and reporting, technical problem resolution and risk management
Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
Experience migrating and upgrading applications
Experience operating with agile delivery approaches
Experience with contract and vendor negotiations
Must show initiative, proactively finding and solving problems
Be a business-focused, creative, innovative, pragmatic, and positive team player
Ownership and result oriented person
Have a team-player spirit, which benefits the group vs the individual
Good written, spoken and interpersonal communication skills
Technical and business level English is a must
It would be great if you would also have :
Experience in Product Management and Application Support working in a globally distributed team is preferred
Good experience with ticketing workflows is preferred
Experience in Cloud environments (e.g. AWS, GCP, Azure)
Experience with visualization and monitoring tools preferably Tableau
Knowledge of Business Disaster Recovery and Continuity planning
Certifications such as ITIL nice to have
French is an asset
Your main responsibilities will be :
In the future, manage a team of Product / Service Managers
Serve as IT responsible for various applications across Adevinta
Provide necessary technical support relating to various applications
Help diagnose, evaluate and resolve application-related incidents
Provide direction during software / system configuration and development of documentation
Interact with third parties in relation to application managed services
Ensure that Service Level Agreement for all application-related services are defined and are periodically tracked
Report and follow up on product defects or advanced usage questions
Monitor application-related contracts (licenses, managed services, etc.) too ensure service continuity
Assist with the budgeting process by providing current and forecasted demands on application usage
Provide recommendations for system upgrades or reconfigurations based on support request trends and user feedback
Support to Adevinta IT teams implementing new cloud solutions
Provide Adevinta end-user group training sessions as needed to introduce new software features or procedures
Potentially manage the community around some applications
Responsible for owning a specific production problem and provide active coordination between various groups including internal and external support groups in resolving a specific problem
Participate and determine root cause for service failure
What do we have to offer :
A unique position in an international and dynamic environment
Opportunities to work on a global level, with senior management on strategic issues
Excellent growth opportunities close to top management and their priorities
The chance to be a key player in a growing, highly skilled team
Competitive compensation package
Great colleagues and a healthy working environment
This role will be based in Barcelona with occasional travel to other offices.
Adevinta is an equal opportunity employer and values diversity in our company. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.