Application Services Lead
hace 2 días

Company Description

We are a world leading online classifieds business that reaches more than 200 million people each month through our household name brands across 16 countries.

Our brands include Leboncoin, OLX, Habitaclia, Infojobs and Shpock to name a few.

  • Our brands are supported by global tech hubs in Paris and Barcelona. Their goal is to develop common global product & innovation platforms which all of our brands can use;
  • this means using bleeding edge technology to create highly scalable, highly customisable and secure products and components to free up the development time of our brands and leverage our access to global data.

    Job Description

    The Application Services Lead is responsible for providing and coordinating successful implementations and management of Adevinta application services (i.

    e. collaboration tools) in the production environments and coordinate Level 2 and Level 3 support to ensure the service meets the minimum quality levels.

    In addition, the role is responsible for maintaining relationships with third party IT vendor support teams (if necessary) to ensure quick resolution to incidents, upgrades, software changes, training, and documentation.

    This mission critical role is placed within the BITS (Business Information and Technology Services) team, in charge of supporting Adevinta Central Functions and Marketplaces in the achievement of its goals with seamlessly integrated and resilient business information and technology services, as well as providing guidance on new trends in productivity and business process automation.

    This position will evolve into leading a team of Product / Service Managers as the business grows.


    Your skills and qualifications include :

    Experience and expertise with a variety of software applications, in particular collaboration tools, as commonly used at Adevinta (incl.

    but not limited to Github, Slack, Confluence, G-Suite, Tableau, )

    General understanding of underlying infrastructure / platform services requirements e.g. AWS, Google Cloud, etc.

    Knowledge of business processes, process improvements and system development

    Experience in analyzing and fixing application issues under predefined service-level agreement

    Knowledge of performance metrics and reporting, technical problem resolution and risk management

    Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement

    Experience migrating and upgrading applications

    Experience operating with agile delivery approaches

    Experience with contract and vendor negotiations

    Must show initiative, proactively finding and solving problems

    Be a business-focused, creative, innovative, pragmatic, and positive team player

    Ownership and result oriented person

    Have a team-player spirit, which benefits the group vs the individual

    Good written, spoken and interpersonal communication skills

    Technical and business level English is a must

    It would be great if you would also have :

    Experience in Product Management and Application Support working in a globally distributed team is preferred

    Good experience with ticketing workflows is preferred

    Experience in Cloud environments (e.g. AWS, GCP, Azure)

    Experience with visualization and monitoring tools preferably Tableau

    Knowledge of Business Disaster Recovery and Continuity planning

    Certifications such as ITIL nice to have

    French is an asset

    Additional Information

    Your main responsibilities will be :

    In the future, manage a team of Product / Service Managers

    Serve as IT responsible for various applications across Adevinta

    Provide necessary technical support relating to various applications

    Help diagnose, evaluate and resolve application-related incidents

    Provide direction during software / system configuration and development of documentation

    Interact with third parties in relation to application managed services

    Ensure that Service Level Agreement for all application-related services are defined and are periodically tracked

    Report and follow up on product defects or advanced usage questions

    Monitor application-related contracts (licenses, managed services, etc.) too ensure service continuity

    Assist with the budgeting process by providing current and forecasted demands on application usage

    Provide recommendations for system upgrades or reconfigurations based on support request trends and user feedback

    Support to Adevinta IT teams implementing new cloud solutions

    Provide Adevinta end-user group training sessions as needed to introduce new software features or procedures

    Potentially manage the community around some applications

    Responsible for owning a specific production problem and provide active coordination between various groups including internal and external support groups in resolving a specific problem

    Participate and determine root cause for service failure

    What do we have to offer :

    A unique position in an international and dynamic environment

    Opportunities to work on a global level, with senior management on strategic issues

    Excellent growth opportunities close to top management and their priorities

    The chance to be a key player in a growing, highly skilled team

    Competitive compensation package

    Great colleagues and a healthy working environment

    This role will be based in Barcelona with occasional travel to other offices.

    Adevinta is an equal opportunity employer and values diversity in our company. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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