Postsales Business Assurance Engineer - Operations
Telefónica
MADRID, ES
hace 16 días

MISSION :

Effective leader and team player, open minded to process changes and with strong influencing and relationship management skills.

As Post Sales Business Assurance Coordinator you will need to have strong knowledge about the processes and systems that supports the service catalog from Telefonica, to ensure that the projects are correctly defined in economics and operative dimensions.

MAIN DUTIES :

  • Ensure the projects are modelled according to Telefonica standards, including economical and operational terms.
  • Ensure the internal knowledge about Telefonica Systems and processes
  • Prioritize orders under the validation flow, having in count the end to end priorities.
  • Interlocutor responsible with other departments involved in the projects and services developments.
  • Detect, coordinate and plan internal training sessions.
  • Review and design processes for back office activities. Provide guidelines and updated training material.
  • Foster and promote teamwork and group integration.
  • Manage third parties properly, measuring KPIs and acting if any deviation is detected.
  • Report to management the evolution of the projects and risk detected.
  • Act consistently and proactively towards the successful delivery of services. In the event that complications arise, the individual is responsible for evaluating options and workarounds in order to avoid schedule deviations.
  • If you join Telefónica

    You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are.

    We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients : network, IoT, cloud, security, innovation etc.

    Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.

    WeChooseEveryone

    Our diversity makes us stronger and competitive. There is a place for everyone as we are. At Telefonica we work over 125.

    000 people from 106 different nationalities, seize and this opportunity. We choose it all and yes, we choose everyone.

    Job Segment : Operations Manager, Engineer, Relationship Manager, Operations, Engineering, Customer Service

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