Job Description and Qualifications
At Air Products, we've been helping our customers to become more productive, energy efficient and sustainable for more than 75 years.
With approximately 16,000 employees and operations in 50 countries, we serve customers across a wide range of industries from food and beverage to medical, energy and transportation.
We supply a unique portfolio of atmospheric and process gases, equipment and services.
We require a Collections Associate to become part of a successful European team based in Cornella.
As collections associate, you will :
Minimize Business investment in receivables
Minimize interest losses on outstanding amounts
Maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
Balance the potential profit with potential risk in granting and collecting credit to our customers
Your principle accountabilities will be :
Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy
Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
Support and be backup for other collector’s associates
Liaise with the credit & collections team lead about all credit issues
Keep accurate and up to date logs of individual customer information
Education And Experience Required :
Languages : Dutch (native level) and fluent English
Studies : Preferable Business Administration or Economics
Experience Required : Handling incoming calls, preferably in the area of Credit & Collections
Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges / payments
Personal skills : Capacity of fluent interpersonal negotiation both with external and internal customersTenacity, ambition and sense of ownership and responsibilityAbility to work under pressure and on own initiative and collectively as a teamSelf-
motivation and focus on objectives and resultsExcellent interpersonal, communicative and influencing skills, verbally and written
Knowledge Required : Understanding of customer accounts and general business workflowsBasic accounting knowledge, especially customer accountingMS OfficeSAP would be beneficial but not essential