Customer Service & Sales Agent - Nordic Market
CPM INTERNATIONAL TELEBUSINESS S.L.
Barcelona, Spain
hace 5 días
source : Europe Language Jobs

Description

We are looking for employees with a fluent level of Swedish, Norwegian, Finnish or Danish to strengthen our vibrant and motivated customer service and Sales Team.

  • Our client is a globally recognised, premium household name. They’re market leaders in design and technology and regularly launch outstanding household appliances &
  • products onto the market. If you thrive on challenge and are excited by innovation, this could be an exciting career step for you.

    Your daily tasks : You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

    As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

    In more extenuating circumstances you may agree and arrange a technician visit or to send additional / spare parts directly to the clients.

    You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    You’ll be a Brand Ambassador by educating customers on Technology, demonstrating a full understanding of products and brand values.

    Requirements

    Be able to speak, read and write fluently in Swedish, Norwegian, Finnish or Danish.Have a good level of English to communicate with our international team.

    Be a real team player - we believe in our employees and support you in any way so you can improve and grow together with the company.

    Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.

    Have good computer skills and experience with MS Office.Solution-oriented to provide the correct and best outcome for the customer.

    Dedicated, hardworking and passionate about giving a great customer experience.Ability to connect with customers, build rapport and show empathy.

    Ability to navigate various software platforms simultaneously.Well organised and able to prioritise the workload with the ability to work under pressure.

  • Flexible and able to adapt to change easily as this is a fast-paced and changing environment.Professional, proactive, with a “
  • can-do” attitude.Experience of soft skills related topics including customer service and sales.Experience in the customer service industry and ideally in a Contact Centre environment is a plus.

    Offer

    What do we offer : Starting date : ASAPPermanent Contract (Indefinido).Salary 25,000€ gross per year on a full-time basis.

    24 days holidays per year on a full-time basis.Work schedule : Monday to Sunday, 5 days / week (rotative weekends, two weekends off per month guaranteed).

  • Full-time, 39 hours per week, schedule rotating between 8 am and 8 pm.Part-time is also possible : 20, 25 or 30h / week –
  • please note you would need to be available to complete the training period full-time which would be the first 5 weeks &
  • 3 days.Professional training (fully paid) that optimally prepares you for your job.Being part of a constantly growing company &
  • team, with endless opportunities for career development.This is an office-based role, we offer a modern, international &
  • friendly working environment in our Barcelona office.Location : Barcelona, Spain Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals! CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

    We are looking forward to your application!

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