Customer Service and Purchasing Representative
Hoerbiger
Algete, Spain
hace 1 día

Tasks

  • Ensuring the best possible Customer experience
  • Serving a defined set of customers together with the respective Key Account Manager
  • Acting as the primary contact point between the Customer and the Operations team(engineering, workshop, supply chain)
  • Receiving and maintaining customer orders in the ERP system
  • Providing quotations in the targeted cycle time
  • Tracking and monitoring the progress of all transactional repair projects to keep the promised delivery time
  • Loading purchasing orders and its follow up with suppliers
  • Communicating and aligning pro-actively internally with the operations departments
  • Communicating pro-actively amongst others any potential delays with customers to keep the overall lead-time low
  • Developing and implementing customer / supplier specific KPIs
  • Finally helping us transition from a manage the order to manage the customer mindset
  • Supporting compressor service jobs together with key account manager
  • High School
  • Minimum 5 years experience in as a customer service representative in a technical environment ideally in service environment
  • Experience with SAP 4,7 or SAP 6.0
  • Hands-on mentality combined with a high level of ownership, ability to multi-task, prioritize urgent matters, manage time effectively.
  • Team-player, flexible and pro-active attitude, including communication to the different stakeholders
  • Friendly and open person with a desire to live up to the promise made to the customer we always deliver
  • Dedication to quality paired with a strong process-thinking
  • Resilience to stress and ability to cope with ambiguous situations mainly conflicting needs of different departments that need to be managed
  • Good communication skills with both customers and colleagues
  • Service customer oriented with strong order, clarity mindset
  • Exact work style, ability to work one various projects at the same time to to have a good overview
  • Very good English skills (C-level) in both oral and written
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