and as we continue to scale towards being the incomparable leader in our industry, we are looking for Bilingual Customer Service Representative to help write the next chapter with us.
What started as a sketch on a napkin is now our world-class software platform that combines cutting-edge technology with outstanding client service and premier wealth management capabilities.
Shareworks by Morgan Stanley is designed to simplify the complexities of employee share ownership, while helping employees realize the full potential of their benefits.
We currently have permanent opportunities for : Full-Time Bilingual Customer Service Representative.Located in our Barcelona office, this role is the face of our Company to our customers.
Our agents interact daily with a wide variety of our clients, building and maintaining strong relationships with corporate participants.
We have always been successful in building trust and respect with our customers by delivering our promise of "Everyday Excellence".
We are looking for enthusiastic, outgoing individuals who share our passion for customer service excellence and have a deep desire to learn through a combination of training and hands-on experience.
Whether or not you have experience with employee share ownership administration, if this sounds like an exciting challenge and your kind of work environment, we would love to hear from you!Responsibilities : Handling inbound and outbound calls to stock option and share purchase plan participants focused on transactionsAddressing customer needs and challenges while keeping other team members updated with ongoing client requests and requirementsAnswering questions by using Shareworks™ and other online toolsStock Market Trading Order execution and related questions Handling complaints from participants, ensuring all situations are closed off or escalated appropriatelyAchieving daily benchmarks for call volumes and accuracy of responsesFollowing established processes to ensure privacy, compliance and audit requirements are met at all timesWorking closely with all team members, ensuring information is shared as appropriate Comfortable enforcing or escalating issues on a case by case basisEnsure customer satisfaction by completion of activities all situations closed off and follow up on any unresolved issues#LI-AH1
Fluency in oral and written English and Dutch. Other languages would be considered an assetProven success with communication and customer service in a variety of service mediums including direct contact via phone, fax and email Understanding of markets and trading would be a definite asset, but is not mandatoryFlexible availability to accommodate dynamic business needs, we operate Monday-Friday between 7 : 00am-7 : 00pm CET and you would work an 8 hour shift within that time-frameDemonstrated ability to learn new tools, software and technologies quicklyStrong analytical, attention-to-detail, and problem solving skillsComfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunitiesPlease note : Successful applicants MUST be available for a 2-week training period at full-time hours.
No time off will be permitted during the training period.