Customer Service Team Leader
Palma de Mallorca, España
hace 14 días
source : Emprego

Descripción del empleoReports to : COOFastpayhotels is looking for its newly opened position, a Customer Service team leader.

As such, this person will have those main tasks : Able to manage teams both locally and remotelyReporting to high managementIdentification & escalations of major issuesSegmentation of customers and suppliersImplementation of new solutions to facilitate team s every day jobIdentify possible efficienciesResolve complex issues through common senseManage and update current toolsCoordination with finance and sales departmentsCualificaciones y habilidades -

SkillsEnglish speaker - high level, Spanish speaker - high level, Another language is a plusReportingPersonality : Attention to details, Common sense, Cold blooded in difficult situation, constant seeker of improvementsTeam managementCRM & ticket system knowledgeExcel and powerpoint knowledgeExperienceCustomer direct contactKnowledge of triageComplex solution implementationWorking and coordinating with other departments within a companyTourism is a plus but not necessaryJob Types : Full-

time, PermanentLocation : Palma de Mallorca, Illes Balears provincia (Required)Language : English (Required)Spanish (Required)

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