Operations Coordinator
Home Select
Madrid, Community of Madrid, Spain
hace 4 días
source : Appcast

HomeSelect is Spain's full service management agency for luxury properties. We presently have over 600 apartments under our care, each offering a fantastic lifestyle choice and lavish hospitality to our customers.

With over 17 years of experience, our central Madrid office provides : sales and rental property management, hospitality, interior design expertise and real estate marketing services to premium residences.

HomeSelect evolved the traditional real-estate model integrating its specialized 360 service in the luxury markets of : Madrid, Barcelona, Valencia, Sevilla, Malaga and Ibiza.

We’re looking for a Operations Supervisor to be responsible for the efficiency, organization and productivity of our operations teams.

The ideal candidate will have people management skills and a strong operational mindset.

Key responsibilities

  • Work with our team of Operations Managers to ensure our properties are fully-equipped and move-in ready for our guests.
  • Plan and supervise the operations of each area in the fulfillment of their property management tasks (Housekeeping, Maintenance, Concierge and Field Operations team).
  • Negotiate with providers and external business partners ensuring that our guests enjoy high standards and deliver excellent customer service.
  • Help to resolve issues impacting our guests such as handling guest concerns, requests, maintenance matters / repairs and technology issues
  • Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards
  • Balance workflow processes with independent on-the-go work most of the time, and desk-based tasks
  • Skills and experience

  • Problem solver, with ability to work in a fast-paced and "get the job done" culture
  • Enthusiasm to own a part in driving operational excellence
  • Detail-oriented
  • Confident user of technology
  • A positive, driven, upbeat and friendly personality
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