TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.
Locations : INTL-Barcelona
Job Description :
Junior HelpDesk / Support Desk Specialist Barcelona
We are currently seeking an energetic individual to work full-time in our Barcelona office as a Junior Helpdesk / IT Support Desktop Specialist.
This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-
computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include :
Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
Be able to receive and respond to incoming calls, and / or e-mails regarding workstation and peripheral performance and use requests
Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Required Skills :
Excellent written and verbal English communication skills
Strong interpersonal skills and ability to interact favourably with a wide variety of people
Highly self-motivated and with reasoning skills
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7, Windows 10)
Knowledge of Mac OS X is desirable
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of Antivirus and Spyware removal techniques
Ability to quickly diagnose and fix problems
Ability to articulate and maintain attention to technical details
Ability to open a computer and replace defective components
Desire to learn new skills
Ability to follow through and document issues as well as resolutions
Be able to work in a team-oriented, collaborative environment
Join our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Apply Now!