Junior HelpDesk / Support Desk Specialist
hace 3 días

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations : INTL-Barcelona

Job Description :

Junior HelpDesk / Support Desk Specialist Barcelona

Description :

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Junior Helpdesk / IT Support Desktop Specialist.

This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-

computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include :

  • Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
  • Be able to receive and respond to incoming calls, and / or e-mails regarding workstation and peripheral performance and use requests
  • Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
  • Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
  • Required Skills :

  • Excellent written and verbal English communication skills
  • Strong interpersonal skills and ability to interact favourably with a wide variety of people
  • Highly self-motivated and with reasoning skills
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7, Windows 10)
  • Knowledge of Mac OS X is desirable
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of Antivirus and Spyware removal techniques
  • Ability to quickly diagnose and fix problems
  • Ability to articulate and maintain attention to technical details
  • Ability to open a computer and replace defective components
  • Desire to learn new skills
  • Ability to follow through and document issues as well as resolutions
  • Be able to work in a team-oriented, collaborative environment
  • Join our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Apply Now!

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