Supply Chain Customer Experience Apprentice
Firmenich
Barcelona, ES
hace 1 día

Location : Barcelona, Spain

Key Responsibilities :

Drive analysis and identify opportunities to improve customer experience; both qualitative / quantitative data

Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners, )

Project Management : participate and support on key projects

Performance Management : Setup an harmonized KPIs framework

Provide support on Customer Experience efficiency programs

Asses and propose metrics to ensure process compliance & sustainability

To define actions plans for continuous improvement the customer experience.

Training : Design and implement a global training program

We value :

Passionate about data analysis, technology and data visualization.

Analytical and problem-solving skills.

Fast learner and continuous improvement minded.

Advanced level of Excel and Office 365 suite.

Good communication / Reporting skills

Quick learner capable of multi-tasking

Advanced level of English

We offer :

High Challenge and High Reward environment

To be active member of the transformation journey

Work in close proximity to our business in a global an intercultural environment

To be part of an agile and innovation organization

Possibility to be in close interaction with our customers

1 year apprenticeship type of contract

LI-FIR1 #LI-Hybrid

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