As the world’s largest cloud platform provider, CloudBlue orchestrates B2B ecosystems by enabling management of traditional and digital products and subscriptions.
CloudBlue is the only cloud commerce engine with a proven hyper-scale digital platform, powering service provider marketplaces totaling more than 30 million seats globally.
At CloudBlue, you’ll join a dynamic, multicultural company led by forward-thinkers. We have a fast paced and agile environment offering start-up energy with the freedom to be creative and make a difference while enjoying the security of a large company backed by multi-billion parent company, Ingram Micro.
Our values contribute to making our company one of the best places to work.
We take pride in :
Our Trust in our Team
We leverage every voice and collaborate at every level. We hire talented, accountable individuals and encourage high levels of responsibility.
Our Creative Engine
You will never stop learning and enjoy the challenge of finding innovative solutions to empower our customers to achieve greatness.
Our Strive for Excellence
We’re aspirational in our leadership and we take pride and ownership in delivering the best.
Our Passion & Energy
We run fast, manage ambiguity, courageously take risks, and are resilient in our pursuit of ambitious goals.
At CloudBlue, we constantly innovate and follow a customer-first approach, which requires flexibility and adaptability. We work hard, laugh together, and support each other as we pursue massive opportunities in the cloud market.
Come join us and help lead the XaaS revolution.
How do you stand out?
By having knowledge of SaaS and PaaS and previous experience in eCommerce management, by thriving in a startup-like environment and being excited about the impact you will make.
Our office is in the North of Spain and has an agile, young and talented environment, with a solid career plan in one of the top cloud companies all over the world.
Our diverse and innovative team enjoys the continually evolving environment we are in, surrounded by the infinite potential of technology and leading theXaaS revolution.
Position overview :
The Manager, Platform Engineeringis an expert in the Managed Services line of business.You willbeworking witha team of technical practitioners ensuring services are delivered to contractual obligations and service level agreements.
Your team’s main responsibility will be to engineer and maintain customers’ cloud platforms, provide support. You will bewell respected by clients, seen as a thought leader, trusted advisor, and known to be responsive to supporting clients’ urgent technology issues that arise duringthe course of their day-to-day business operations.
Duties and Responsibilities :
The Manager, Platform Engineeringis an active participant ofCloudBlue’sManaged Services Leadership team and has responsibilities for critical elements of the business, including :
Working in a matrix organization, you will drive delivery and execution by a well-seasoned team, many of which would be the most experienced and certified technical practitioners and consultants
Collaborates withseniorleadership in relation to delivery processes and individual service tickets
Accountable for client onboarding activities in alignment with contractual commitments
Oversees priority management of regular duties for the team
Reprioritize the teams’ work on a moment’s notice in response to critical events at the client site for severity one (1) issues.
This includes assessing the required expertise and bringing in the right resources to solve the problem at hand.
Active communication with clients (including leading presentations) on delivery status,QBR,technology opportunities, and educating clients on industry trends.
This includes translating technology underpinnings such as security threats in a way that can be understood by the business users.
Guide the development of client technology roadmaps (prepared by systems engineers and architects) to ensure those roadmaps evolve the clients’ technology environment in alignment with industry trends andCloudBlue’stechnology roadmap
Ensure that the team fulfills delivery best practices at the client sites in alignment with theCloudBlue’stechnology standards (as example, when to upgrade operating systems based on a vendor’s enterprise and / or feature go-to-market strategy)
Keep current with industry technology advancements includinghyperscale cloud providers (Azure, AWS, GCP), software, operating system, security, and methodology trends
Actively involved in key client stakeholder status meetings and planning sessions
Presents client roadmaps to key client stakeholders (C-Level, Directors, Management) andhas the ability toaddress their questions about the roadmap
Communicate with clients on industry technology advancements including hardware, software, operating system, security, and methodology trends
Is an escalation point for clients when delivery issues or Severity 1 items arise
Managed Services Delivery Methods & Tools
Is an active participant and leader of an internal technology standards committee. This committee outlinesCloudBluetechnology roadmaps, new technology adoption plans, methods for leveraging existing and new tools available in the marketplace.
Is accountable for bringing these plans to the Managed Services team, educated them on the plan, and ensures ongoing compliance to those plans
Responsible for staff management, including annual performance reviews, career mentoring, and performance improvement plans
Responsible for workforce sizing and costing, including recruitment activity (from qualification to interviewing to onboarding)
Has responsibility to review and approve timesheets (with client billing implications including overtime) and expenses in accordance with corporate policies
Drives employee engagement, quality achievement and performance improvement across the organization
5+years’ in Managed Services environment, with experience in IT Systems, regulations, guidelines, and associated standards
2+ years on management position
Experience managing technical team
Good knowledge ofAzure, AWS, CloudBlueproduct and services. Understanding of Cloud concepts
Excellent communication skills for liaising with vendors, customers, and internal departments
Great presentation skills
Practical experience with risk management, product testing, and project plans
Highly motivated and self-directed
Capable of multi-tasking, and able to lead their team with minimal direction
Extremely detail-oriented and analytical thinker
Able to interface directly with cross-functional teams
Able to create and review technical documentation, including project plans, test procedures, and design documents
Able to develop, review, and maintain metrics and quality audits
Strong problem identification and problem resolution skills
Knowledge of ITIL Foundations
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
Strong work ethic and positive team attitude
Senior level expertise in all areas of technology services (Networking, Cloud, Storage, Virtualization, Compute,etc.)
Able to multi-task and work in stressful and urgent situations Energetic
Excellent communicator (verbal and presentation)
Team player and leader
Coach and mentor
Adaptable and flexible
Creative and innovative
Problem Solving and Decision Making
Strong at planning and organizing
Has sales acumen
Has high degree of integrity
Mediation and negotiation