At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-
based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. We’ve earned numerous honors and top rankings for our technology, organization and people clearly confirming our industry leadership and our special culture driving it.
We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them.
So if you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-
focused mission to stop breaches and protect people globally, let’s talk.
About the Role :
Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are?
As a Technical Account Manager withCrowdStrikeyou will provide proactive technical support to our Premium Support customers.
At CrowdStrike, you will be working with people who wrote the book on hacking and internet security.
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills.
Serve as primary point of contact as well as first level support for premium support customers.
Provision new customers on the CrowdStrike platforms.
Ensure customer success through proactive periodic health checks, product training, and best practices.
Serve as customer liaison with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
Resolve customer problems via telephone, email or remote access.
Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
Escalate cases to management when customer satisfaction comes into question.
Maintain control of the overall resolution foranyescalated case, even when cross-functional groups are involved.
Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
Create knowledge base content to capture new learning for reuse throughout the company and user base.
Participate in technical communications within the team to share best practices and learn about new technologies and complimentary storage applications.
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Support the Sales teams to identify new premium support opportunities and to help close deals.
Bachelor’s Degree or equivalent
Technical aptitude, preferably on Windows platform(s)
Familiarity with general network and database concepts
Knowledge of enterprise web technologies, securityandcutting-edge infrastructures
Excellent customer service skills and ability to quickly establish technical credibility with customers
Excellent communication skills, written and verbal
Proven problem-solving skills
Ability to travel up to 25%
Available to work swing shifts periodically
Preferred Qualifications :
Bachelor’s Degree in Computer Science or equivalent
3+ years of Customer Success / Support / Technical Account Management experience in SaaS organization
Some expertise in Linux and Mac platforms
Light scripting or coding skills
Benefits of Working at CrowdStrike :
Market leader in compensation and equity awards
Competitive vacation policy
Comprehensive health benefits
Paid paternity and maternity leave, including adoption
Flexible work environment
Stocked fridges, coffee, soda, and lots of treats