Atención al Cliente Servicio Local ( Seguros )
Page Personnel
Madrid, ES
hace 3 días

Acerca de nuestro cliente

Global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24 / 7 with an expansive network built to help them meet their health goals.

We're on a mission to improve our customers' health, well-being, and sense of security with the power of preventive care.

Descripción de la oferta

  • Administration processDetermining requirements; answering inquiries; resolving problems; fulfilling requests.Resolves problems by clarifying issues;
  • researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information;
  • completing transactions; forwarding requests.Coordinate and ensure a correct administrative follow-up of the clients and contracts.

    Take full responsibility for the premium / eligibility administrationHandle eligibility requests from Customer ServicesKeep records and filing up to date.

    Implement contracts in case of new clientsManage your work, taking into account the applicable procedures and agreementsParticipate efficiently in processing the document flows : inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

    Commit yourself to high-quality administration and fast transactionsCommunication processMaintain good contacts with insurers, insured and clients concerning their policies and non-

    medical claims.Respond to questions in a qualitative way.Manage all communications (letter, fax, e-mail) to clients and insurers.

    Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

    Perfil buscado (h / m)

    Spanish SpeakerExperience in Customer Service

    Qué ofrecemos

  • Horario : entrada a las 9am ó 11.15am y salida 6pm ó 8pm (Julio y Agosto de 9am a 6pm)
  • SBA : 15.500 + 7% incentivos
  • Beneficios : Seguro Médico, Vida y Accidentes, Tarjeta Restaurante y Lanzadera / ayuda al transporte
  • Duración : 6 meses + posibilidad de incorporación
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