Client Services Representative, German Speaker19WD33585Europe, Middle East and Africa-Spain-All Regions-All CitiesClient Services Representative, German Speaker
Location : Barcelona- Spain
Our Client Services Representative will use troubleshooting, problem solving, and communication skills, ensure that customer problems are properly analyzed, documented, and resolved with the goal of creating an exceptional customer experience and an environment of shared team knowledge.
Responsible for driving and execution of initiatives related to partner enablement and partner effectiveness; this includes delivery of partner onboarding and on-
going training, participation in internal and external forums and partner service reviews
Participates in global initiatives for enhancing overall partner experiences including educating partners on resources available including self-service tools
Enables partners to maximize their capacity and capabilities by driving operational excellence through world-class support and ownership in all aspects of Autodesk’s products and services (activities) related orders and inquiries
Ensures that all order and inquiry related Business Cases are addressed in accordance to defined global principles and guidelines within the agreed global Service Level Agreements.
This entails entering orders in our systems including customer information and product codes and responding to partner inquires via systems, email and / or phone
Ensures high level of partner satisfaction by responding to escalations in a timely manner and providing appropriate resolutions and also identifying trends that will increase internal and external efficiency
Analyzes key metrics and initiates daily action plans for resource optimizations. Logs quality issues to ensure root cause analysis can be completed
Establishes scalable partnerships to deliver solutions to global partners. Collaborates with cross-functional teams to deliver efficient service solutions to global partners and customers
Maintains good working relationships and communications with multiple internal stakeholders and external partners to facilitate all transactional and operational activities.
Including obtaining approvals and generating ad-hoc reports
Executes all month-end and quarter-end activities flawlessly
Demonstrates and appreciates the diverse culture and supports the creation of greater synergies and innovations within the organization
Champions Autodesk’s initiatives though individual’s activities and behaviors and promotes and inspires others to Autodesk’s directions and goals
Documents policies and procedures based on expertise in specific job areas and works with the process governance team to document best practice and work flow charts
Represents Partner Services & Operations organization on global projects
Fluent in English + German
Analytical skills / Ability to identify trends, you have the initiative to work with the appropriate channels to drive corrective and preventative actions
Digitally native, you use social media to communicate with others
Desire, you want to grow with the company
Service-oriented, you are mindful and deliberate about the customer experience you deliver
Innovative, you challenge conventional practices and suggest better approaches
Decisive, you identify bright spots and root causes, and get beyond treating symptoms to measurable results
Advocating, you adjust to meet customer service performance measures
Influential, you know when to engage others to accomplish shared goals
Curious, you learn rapidly, eagerly and independently
Passionate, you are tenacious and resilient
Flexible, you can work in different global time zones for meetings and calls
At least 2 years minimum customer service experience
Work experience in SAP sales order management, Siebel and Salesforce.com preferred
Degree in Business, Supply Chain, Logistics Management or Diploma Holder
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used.
It’s disrupting every industry : architecture, engineering, and construction; manufacturing; and media and entertainment.
With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists.
We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities.
Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Customer & Product Support