As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR.
We combine data-driven, consumer-centred technology with personalized care and service to deliver a superior customer experience.
Our dedicated colleagues across 28 global centres help 23 million people and their 11 million family members simplify work and life, both now and in the future.
At Alight, we are reimagining how people and organizations thrive.'
SAP Consultant English / German
Integrated into the GTAS department and under the supervision of an GTAS Cluster Lead, the overall responsibility of an GTAS Consultant is to support our outsourced client as follows :
Provide application support consultancy through advice, guidance, and appropriate technical activities.
Manage reported incidents and perform functional analysis and guidance / coaching on the technical way to implement it.
Generate easy-to-maintain error free implementations and customizing respecting NGA best practices.
Operate required system tests using either provided or self-generated test data, to ensure the applications / developments meet the agreed specifications.
Provide documentation (both technical and functional) on issues handled.
Manage personal daily priorities and assigned tickets, and ensure that his deadlines are met Regularly report on status and progress to the Application Maintenance Outsourcing (AMO) Team Manager.
Maintain internal and external contact and communication channels at appropriate level. Communicate status, resolution, and root cause of assigned issues.