Manager HR Operations - Southern Europe
Madrid, Community of Madrid, Spain
hace 5 días
source : Linkedin

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.

And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Position Purpose

The Manager, HR Operations provides direction to a team of HR Administration and Payroll Administration, Service Centre based personnel, who provide support to employees, supervisors, and managers, by providing timely and accurate information in the areas of data maintenance, new hire onboarding, compliance, and explanation of policies and procedures.

Responsible for ensuring the end-to-end Shared Services delivery model meets client needs, working collaboratively with other teams in HR and the wider business as between HRBPs, HR Generalist , employees, and the Shared Services team.

Where appropriate, accountable for leading process improvement and change projects across their region, managing stakeholders and working across , not only their own team , but also all other relevant resources required to deliver the change and working in partnership with CI , and other shared service professionals.

As our management team operates in a matrix environment the role holder will also be expected to take ownership of additional duties and lead projects which may span location-wide, region-wide, or HRSS-wide (not just their own team).

This team plays a critical role in securing correct employee lifecycle events and pay as the processes they operate have a direct impact on HR and P ayroll administration and must be completed in an accurate and timely manner with the correct approval s .

Accountable for expanding the scope of work appropriately in their region whilst recommending and securing appropriate resourcing.

Major / Key Accountabilities

  • Work directly with HR stakeholders to assess and optimise processes and services, leveraging automation and ensuring HR is viewed as delivering services and products seamlessly across multiple countries.
  • Engaging the team to lead process improvement initiatives.

  • Provide direction, support and training for cyclical HR and reward processes for their region (such as Annual Reviews, Glint, TMR, ASR, Holiday & Bonus cycles).
  • Partner with Director, HR Operations, and other HR team members on a variety of HR projects including program design, analysis, budgeting, full end to end change management and stakeholder management.
  • Implementing and embedding the new programmes and processes area wide.

  • Accountable for managing the HR Ops parts of the onboarding, induction, and off-boarding processes end to end. Ensuring effective administration of any associated documentation and ensuring process and content compliance with stated local policy, practice, and legal requirements.
  • Own and support critical HR processes where appropriate for their region such as leave of absence, unemployment administration, relocations, VISA applications, background checks and screening.
  • Working with internal and external attorneys / suppliers, government bodies and 3rd party suppliers as required and representing Brambles interests in any associated decision making as necessary to the scope of accountability.

  • Participates in policy design & program rollout initiatives.
  • Manage critical plant support processes.
  • Ensure Workday, Payroll and other HRIS applications are understood and maintained with full data integrity and that their team is fully trained to support said applications.
  • Accountable for ensuring that all HR Ops processes are documented clearly in a Standard Operating Procedure (SOP). Where there is locally owned policy or compliance requirements the role holder must ensure these SOPs are compliant with this.
  • Where this guidance is not available, they are accountable for identifying and working with the local accountable owners to create and sign off the SOP.

    Also ensuring regular review of SOPs to ensure they are always up to date.

  • Accountable for maintaining and effectively administering local vendor agreements where this work has been agreed to fall into HR Ops scope with reference to an identified local owner where required.
  • This will include working with the Vendor directly to provide employee guidance and develop SOPs.

  • Support HR accountable owners with data to support completion of legal, regulatory or compliance documentation (for example management declarations, control standards or audit declarations).
  • Accountable for contributing to and operating a defined controls and compliance framework designed to improve data accuracy, minimise errors and ensure legal and regulatory compliance.
  • Ensuring regular reporting and controls are in place to effectively manage data exceptions and identify errors as early as possible, suggesting potential process changes that may arise from systemic data issues.

  • Accountable for ensuring any audit findings that are tasked to the regional team for remedy are clearly owned and tracked for completion or ongoing monitoring.
  • Manage and direct team to ensure smooth delivery of training and compliance initiatives where appropriate.
  • Performs additional duties and projects as part of a matrixed team, where necessary representing HR Operations (not just their own teams) at appropriate regional ops meetings or project meetings into our key stakeholder groups for their region.
  • Effectively communicating strategy, information and actions to the wider group.

  • Act as on-site lead in their location for all local HR operations engagement or site-based initiatives, including all HR Operations staff located at that hub location to create an inclusive environment for all.
  • Accountable for the effective operation of the end-to-end payroll process for their region, including approvals and controls associated with this.
  • Internal

  • Business Unit HR teams
  • Finance Teams
  • Local Site Managers
  • External

  • Third Party Vendors
  • National Tax and Social Insurance Authorities
  • National Statutory Regulatory Bodies
  • Local Authorities
  • Business Leaders & Functional Managers
  • Qualifications

  • Bachelor’s or higher-level degree in Human Resources Management
  • Experience

  • Minimum of 4 years of Management experience required in the field of human resources.
  • Workday (or similar) and Payroll knowledge required.
  • Minimum of 5 years’ experience in the administration and explanation of HR policies / procedures.
  • Must have advanced Excel skills to support Manager and TL in developing semi- automatic quality assurance routines by comparing data out of diverse databases.
  • Must be knowledgeable in the Microsoft Suite of products.
  • Skills and Knowledge

  • Great manager and team motivator.
  • Demonstrated experience interacting with employees at all levels and providing excellent customer service.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail, organisational and follow through skills.
  • Excellent communication skills.
  • Able to handle and manage multiple assignments and projects.
  • Superior Knowledge of HR policies / programs and the ability to communicate such in a concise way to employees.
  • Proven ability to function in a high-performance atmosphere as part of a global team and organisation.
  • Self-motivated to strive for professional excellence in all aspects of work.
  • Must be able to influence both through expert and positional power.
  • Desirable

  • Any additional language
  • As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work.

    We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.

    We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

    This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money.

    Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.

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