Fashion Advisor - German Market (m/f)
SELLBYTEL Group Nuremberg
Barcelona
hace 1 día

Main tasks

  • Reply emails from customers
  • Solve any kind of customer's doubt or complain regarding the product
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers
  • Escalate potential service issues initially with Mentor
  • We offer

  • Full-time (39hrs / week) and Indefinido contract
  • Schedule : Monday-Friday from 08 : 00 to 17 : 00 OR from 11 : 00 to 20 : 00, some Saturdays from 09 : 00 to 18 : 00
  • Requirements

  • Native level of German
  • Fluent English or Spanish
  • Goal and customer service oriented
  • Deep knowledge of Social Media Platforms
  • Working knowledge of IT Platform, equipment, and applications : Windows / MS Office / internet configuration
  • Good disposition to work in a customer service environment
  • Marketing studies is a plus
  • Personal abilities :

  • Excellent writing and communication skills
  • Ability to work in a team
  • Ability to work on own initiative
  • Ability to adapt to different situations and needs
  • Problem solving and quality oriented
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
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