Tenerife, Canarias, ES
hace 2 días

Fecha : Ubicación : Empresa :

The support analyst second line is an extension of the support analyst first line. The support analyst second line is mostly more experienced then a first line analysts and handles requests with longer resolution times.

  • End user support via mail or telephone
  • Resolution of End User Incidents not resolved on first line and remotely resolvable
  • Handling of standard and non-standard changes and service requests for single End Users
  • Population of knowledge systems enabling first line analysts to increase their first contact resolution
  • Invokes problem management
  • Languages (one) : German, English, Italian, Vlaams, Nederlands, Italian, Francais,
  • Basic PC Skills
  • Good communication skills
  • Availability to work in shifts : 7x24 (40 hours per week - 5 days per week)
  • Advanced experience in Organization Development : Service Orientation, Insight, Proactive Cooperation
  • Basic understanding of the principles, theories, and practices of group dynamics and / or team development
  • Basic Business Development : , Results Focused, Initiative
  • IT and IT-innovation is the core of Atos. Atos wants to be an inspiring and facilitating employer so you are able to further develop yourself both personal and professional.

    Within your team, the regional unit and in your Community you have excellent opportunities to grow.

    Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries.

    Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-

    security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry.

    With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors : Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

    Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market.

    Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

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