Descripción Del Puesto
Accenture is seeking Technical Security Engineer to be assigned to its office located in Madrid, preferently (Spain). Applicants must have bachelor’s degree in Computer Science, Telecommunications or Electrical Engineering or a related field and full professional proficiency in English and Spanish.
Experience and / or knowledge in other fields of Information Security (Network Security, Infrastructure Security, SIEM / Infrastructure Security tools, SOC operations) is welcome.
Selected candidates will participate in Accenture's SOC providing service to the different clients of the company.
Accenture requires :
Candidates must have the ability to :
Work as part of a global technical services team that works 8x5 with oncall rotational shift basis
Configure the Accenture proprietary SIEM to gather security logs from customer environment and securely send it to SOC
Life cycle management of the SIEM (Break-fix, Patching, Live update etc)
Notify customers on log flow / log format issues by following standard operating procedures
Document best practices and writing KB articles
Need to identify and execute process improvements, waste elimination, etc
Triage internal and external customer requests received via the ticketing system (alarms and service cases), phone calls, and emails, ensuring that all items are promptly responded to and completed within SLA
Provide Tier 2 and 3 (severity 1, 2, 3, 4) level troubleshooting and resolution of issues
Ensure tickets are actively updated and records detailed information from clients
Implementation of standard, minor, and significant (life cycle, qualifications, etc.) changes
Actively contribute to the MSS knowledge base
Actively contribute to projects and initiatives