Welcome Desk Trainee - University Intern / Aloft Madrid Gran Vía
marriott
Madrid, Madrid, ES
hace 4 horas

Posting Date Oct 21, 2021 Job Number 21098203 Job Category Management Development Programs / Interns Location Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VIEW ON MAP Brand Aloft Hotels Schedule Full-Time Relocation?

N Position Type Non-Management Located Remotely? N At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression.

Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show.

We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines.

If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

ABOUT THE PROPERTY Aloft Madrid Gran Via, will be ideally located on Calle de Jacometrezo - just off Calle Gran Via - in the heart of the city’s bustling and historic centre.

The hotel will be housed in a former office building that will be completely reimagined to deliver urban-influenced design and an energetic guest experience.

Offering 135 guest rooms with ultra-comfortable plush platform beds, large walk-in showers and complimentary Bliss® amenities, guests can expect the brand’s signature Re : mix Lounge and WXYZ® bar, as well as a rooftop bar and outdoor terrace offering city views.

ABOUT THE BRAND At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression.

Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show.

We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines.

If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

Explore our very big world We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents.

Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again. Rewards for work, benefits for life You’ll be supported in and out of the workplace through : Discounts on hotel rooms, gift shop items, food and beverage Learning and development opportunities Recognition programs Wellbeing programs Encouraging management Team-spirited colleagues The impact you’ll make You know the finest details of our menu and can’t wait to share your expertise with our guests.

When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing POSITION SUMMARY Support the Welcome Desk Department in order to contribute to the daily operations.

An internship contract is offered and career development opportunities in a large company in continuous growth, such as Marriott International.

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations.

Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began.

You will get immersed in Marriott's and Aloft culture and business and find your true calling in the travel industry. Our internship is available in Welcome Desk area (WD) of the hotel.

By gaining hands-on experience in the exciting world of hotel management, you’ll be better prepared to pursue opportunities post graduation.

Here’s to exploring, kickstarting your dream career, and joining us on your journey! Main tasks : Process all guest check-ins, check-outs, room assignments, and room change / late check-out requests.

Secure payment; activate / reissue room keys. Ensure rates match market codes, document exceptions. Verify / adjust billing for guests.

Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system.

Coordinate with Refresh (Housekeeping) to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station.

Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information regarding Madrid local area.

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.

Arrange transportation for guests / visitors. Count and secure bank at beginning and end of shift. Cash guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Notify Loss Prevention / Security of any reports of theft. To be considered for an internship, you must be a current college or university student.

Want to join us? Apply now! Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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