Tech Customer support - Product success
Factorial
Barcelona, ES
hace 5 días

Hello

At Factorial we're looking for a new Tech Customer support to help us boost the company to the next level in the Product success team.

Ready to be part of the challenge? The Role : We are looking for our next Tech Customer support who shares our passion for excellence and approaches the technical support role with a user-first mentality.

The perfect candidate is a technically skilled person with strong troubleshooting abilities and good organization skills.

What will you be doing : - Diagnostic and triage of complex issues and report them to the Development team- Ensure that incidents are resolved within defined SLAs- Set up and respond to customer inquiries regarding SQL- Consolidate knowledge base to improve first level resolution and workflows- Fix basic bugs- Mentoring junior members of the team Your Profile You have 2 years of experience with : - Strong SQL knowledge you will be the tech champion in the team- Fantastic problem solving skills especially with complex technical problems- Skilled at explaining technical problems and issues to the developers- Experience with ticketing system such as Clickup- Ability to work and adapt to a fast changing environment.

  • Appreciates challenging situations.Nice to have : Understanding of API Perks of being part of our team Healthy life with a free physiotherapist in the office, Gympass Language classes with Yolk Academy & Factorial Language exchange Syra and Nora Real Food discounts Breakfast in the office, organic fruit and free caffeine and theineFlexible schedules, pet Friendly and no dress code!Is this you?
  • Come rock the world with us!

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación