Tech Customer support - Product success
Barcelona, ES
hace 5 días


At Factorial we're looking for a new Tech Customer support to help us boost the company to the next level in the Product success team.

Ready to be part of the challenge? The Role : We are looking for our next Tech Customer support who shares our passion for excellence and approaches the technical support role with a user-first mentality.

The perfect candidate is a technically skilled person with strong troubleshooting abilities and good organization skills.

What will you be doing : - Diagnostic and triage of complex issues and report them to the Development team- Ensure that incidents are resolved within defined SLAs- Set up and respond to customer inquiries regarding SQL- Consolidate knowledge base to improve first level resolution and workflows- Fix basic bugs- Mentoring junior members of the team Your Profile You have 2 years of experience with : - Strong SQL knowledge you will be the tech champion in the team- Fantastic problem solving skills especially with complex technical problems- Skilled at explaining technical problems and issues to the developers- Experience with ticketing system such as Clickup- Ability to work and adapt to a fast changing environment.

  • Appreciates challenging situations.Nice to have : Understanding of API Perks of being part of our team Healthy life with a free physiotherapist in the office, Gympass Language classes with Yolk Academy & Factorial Language exchange Syra and Nora Real Food discounts Breakfast in the office, organic fruit and free caffeine and theineFlexible schedules, pet Friendly and no dress code!Is this you?
  • Come rock the world with us!

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