Zone IT Manager
Murcia, ES
hace 4 días

Job Description

IT Strategy & IT Service Management

  • Engage with IT Director to define the IT strategy for the zone; Manage the annual IT budget for the zone; Support the Zone Business Leader with enrolling of new companies.
  • Implement a true IT as a Service Model (for IT Infra services); Act as Managed IT Service Provider towards internal IT customers;
  • build a network & foster a productive relationship with key business leaders;
  • Monitor and Report on IT service quality, as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators.
  • Build and Manage your IT team, distributed over multiple countries / ELEs; Cooperate with the Regional IT Infra / Governance teams;
  • Ensure consistency, Foster collaboration, Promote synergies and share good practices / methodologies across ELEs in your Zone;
  • Build / Provide a portfolio of IT Business Services that meet the business needs at the right level of investment; Plan, organise and manage the Zone IT team to deliver and exceed the contracted SLA performance of the respective IT services.
  • IT Infra & Security

  • Together with the Zone Business Leader & Regional IT Infra Director (co)define the IT Infrastructure Strategy, priorities, roadmap, etc. for your Zone.
  • Daily Steer your Zone IT Infra team to provide best-in-class IT Services to the ELE’s; accountable to run IT Infrastructure services, projects within budget / time / scope / quality.
  • Ensure reliable operations of future state, segregated Zone (see Transformation Program : actively Manage the transformation of all Legacy Infrastructure into a segregated landscape, supported by the Zone & Regional IT Infrastructure Team).
  • Ensure Group / Regional IT (Infra and Security) standards are implemented and adhered to;
  • Monitor the execution of all operational activities ( First line of defence ) and periodically Audit IT Infra & Security postures (in cooperation with Group IT 3rd line of defence team).
  • IT Solutions

  • Together with the Zone Business Leader (co)define the IT Solutions Strategy, priorities, roadmap, etc. for your Zone.
  • Daily Steer the Zone IT Solutions team to provide best-in-class IT Services to the ELE’s; accountable to run IT Solutions services, projects within budget / time / scope / quality;
  • Subscribe to transversal or dedicated / shared (ITAAG) IT Solutions, and provide L1 / L2 Support for instantiated (ITAAG) IT Solutions.
  • Ensure Group IT Solutions standards are adhered to;
  • IT Governance & Transformation Program.
  • Drive the Transformation program to re-architect & re-engineer IT Infrastructure and Solutions for ELEs in your Zone;
  • Install standardized IT cost (TCO) management, as well as IT Project Management and IT Service Management practises across all ELEs in your Zone;
  • Ensure IT Services are run in compliance with regulation; Assist with response to regulatory audits;
  • Education

  • Master’s Degree in Computer Science (M.S.) or related field from a four-year college or university;
  • MBA or equivalent is desirable.
  • Experience

  • 5 years of work experience in a similar function.
  • 5-10 years of (project / ) program management in an IT environment (for ERP-like implementations, in an international environment) preferably in an industrial or process driven environment, ideally in the laboratory industry.
  • Additional / Certifications

  • Project Portfolio Management (PMI, or other), ITIL
  • PMP & ITIL Foundations certification is must)

  • others like (Scaled) Scrum, COBIT, TOGAF, is desired
  • Lean methodology (Six Sigma, or other) is a plus.
  • Entrepreneurial thinking and flexibility to change; Ability to work in a complex and challenging international environment.
  • Proven excellence in managing multiple reporting lines across different teams, businesses (5 years of experience); hands-on leadership of a distributed international team is desired.
  • Core competences : Product strategy & planning; Program / Project Portfolio management; Product Life Cycle Management;
  • Risk Management; IT Service Management; Regulated Environments; People Management & Emotional intelligence; Presentation & Communication;
  • Enterprise Architecture.

  • IT Service Management (practices / framework) experience is a plus; proven ability to install / enhance IT processes to drive efficiency, quality, and cost-effective solutions;
  • 5 years relevant experience in IT Service Delivery field; ideally in the regulated GxP / HIPAA environment.

  • Strong financial acumen and ability to develop budgets, controlling and reporting.
  • Experience in managing international customers successfully.
  • Very good communication skills (concise writing and orally convincing); Experience presenting to executive management.
  • Empathy and strong interpersonal skills, stress resistant and flexible work attitude; strong customer service mind-set.
  • High energy to drive rapid and ongoing change. Lead by example.
  • Analytical person and self-starter; ability to work under minimal supervision. Ability to develop a clear and realistic vision on what needs to be done in near and mid-term future to ensure continuity and improve business results.
  • Action-oriented problem solver, able to oversee the big picture and dive into the details when needed (can switch between overview and details).
  • Fluent spoken and written English.
  • Good knowledge of working with tools like Microsoft Project, Gantts, Excel.
  • Familiarity with state-of-the-art IT Technologies.
  • Familiar with : BPMN, UML; SCRUM methodology, CMMi; GxP (GAMP5), GDPR.
  • Strong background in IT Service Management, experience in working with IT Service Management systems (ServiceNow, ...).
  • Experience consolidating & analysing (larger sets of) data from multiple data sources, for executive reporting purposes.
  • Additional Information

    Offered :

  • Immediate incorporation into a multinational group with strong growth.
  • Good work environment, career plan, etc ...
  • Salary : Negotiable individually according to value and experience provided.
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