As our Enterprise Customer Success Manager, you will be in constant interaction with our Enterprise and Large Market clients to provide the best customer experience and to find growth opportunities to strategically guide our customers to maximize the value of our product and enable them to achieve their business goals protecting their online revenues.
You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy.
Outcomes-driven : you will own and manage some of our most sought-after Enterprise customers and, as their strategic advisor, you will guide them to success on their journey with Red Points
Driving adoption : you will actively monitor account adoption throughout the length of the relationship, and ensure high uptake of Red Points products by analyzing data / metrics / industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value
Renewals : you will lead the renewal negotiation process directly with customers (up to the C-Suite level) from requirements gathering to the finalization of agreements, and actively work on at-risk accounts by collaborating with internal teams to mitigate churn
Growing accounts : you will identify and drive expansion and growth opportunities as you guide customers through success milestones and you will help strategize and execute plans to earn additional spending from the customer
Advocacy : you will advocate for product features and improvements as the voice of the customer and work cross-functionally with internal product teams to champion change
Domain knowledge : you will develop a high level of knowledge and understanding of IP & Brand protection by keeping up with industry news, trends, and best practices
What are we looking for?
Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a vendor to partner , ensuring they have a consistent, best-in-class experience in every interaction with Red Points.
Commercially savvy and extremely efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers.
Impeccable at engaging with customers during onsite and virtual quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals.
A team player with a positive attitude, strong interpersonal skills, and the ability to multitask
Ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease
Organized and able to work under pressure - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priority
Extremely perceptive and emotionally intelligent, making you agile in adapting your presence and approach to any audience
Ability to become a product expert you can articulate the vision of the product, and you can give an effective demo. Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points
What we offer
We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.
Our team and company are experiencing massive growth. If you’re looking for a place to learn & grow with exceptionally talented colleagues, Red Points might be the place for you!