Please note, all positions at Binance require relevant experience. Applications without required experience will not be considered.
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.
Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Binance is looking for experienced Customer Support Operations representatives to set up and expand our customer support operations.
Serving Europe, our local operations team will support a local and global audience to provide a world-class premium level of support for our users.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support will be in English, applicants who can speak multiple languages are favoured highly. The best CSRs are genuinely delighted to help customers.
They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary.
Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists.
They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Willing to work weekends and irregular hours which will include night shifts Conditions