We are looking for an enthusiastic Telesales Representative to join our Viva Wallet team in Madrid, Spain!
The successful candidate will be responsible for contributing in generating sales for our company, whilst closing sales deals over the phone and maintaining good customer relationship.
Contact potential or existing customers to inform them about a product or service using scripts;
Answer questions about products or the company;
Ask questions to understand customer requirements and close sales;
Direct prospects to the field sales team when needed;
Enter and update customer information in the database;
Take and process orders in an accurate manner;
Handle grievances to preserve the company’s reputation;
Go the extra mile to meet sales quota and facilitate future sales;
Keep records of calls and sales and note useful information;
Proven experience as telesales representative or other sales / customer service role;
Proven track record of successfully meeting sales quota preferably over the phone;
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe / explain them to prospects;
Excellent knowledge of English and Spanish;
Excellent communication and interpersonal skills;
Outstanding negotiation skills with the ability to resolve issues and address complaints;
High school diploma; BSc / BA will be considered a plus;
We are offering an attractive competitive salary and the opportunity for a rapid career development, working closely with a highly motivated team in a dynamic and fast- paced environment.
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