Would you like to join a global-leading company that is shaping the future of urban mobility? Are you interested in innovative technologies for a more sustainable world?
Then you have come to the right place, have a quick look at the details!Through years of experience, our client has been able to develop itself into a leader in its sector.
They offer various services to customers and they develop and improve vehicles and mobility services, which makes mobility safer, more efficient, and more convenient.
Main responsibilities- Provide Technical, Service Minded Hotline support to Czech speaking bike dealers in a confident, friendly manner- Respond to end consumer calls for technical, general product support, and spare parts topics- Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude- Make decisions on warranty per company guidelines- Document calls / cases in a CRM (Customer Relationship Management) tool- Responsible for developing and maintaining excellent customer relationships
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