Job Title : Partner Transition Manager
The ADP MNC Streamline Service Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals;
by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.
The ADP MNC Streamline Network is ADP’s foremost asset in the delivery of multi-country (International) Payroll Services across the globe.
ADP’s international payroll services are delivered through selected network of specialist partners (being both ADP and non-ADP) located within each local country.
Today ADP Streamline covers at least 110 countries worldwide.
Role objective :
As a member of ADP MNC Streamline’s Global Network organization, this position is part of the Platform Management Team.
The Partner Transition Manager is responsible to ensure that key payroll related functions performed by the Network of Partners can be provided in the case of a known and determined business change or failure.
This is usually linked to the onboarding, migration, upgrade or change of Payroll Platforms, impacting all relevant "touch points" with Clients and ADP MNC Streamline pillars (Output Reports, SRF, Connectivity, SPM, Naming convention, etc.
that affect the delivery of the Clients payroll and / or ADP MNC Central Services.
Overall, the purpose of this specialist role is to drive and project manage all related aspects, with internal and external parties, in relation to activities within the job description (onboarding, transfer (transition) and / or migration from platform / s, either for a new partner, within a same Partner or from one existing Partner to another).
Such projects are business critical and require therefore mature and experienced associate in this role, to successfully manage them as per agreed scope, within budget and predefined timelines and with committed resources.
The main activities include;
In close collaboration with CECI team, contribute to the definition, maintenance and enhancements of the end-to-end processes in scope for this role (onboarding, transition and migration).
Adherence to such processes.
To define and apply best practices to gain efficiency and effectiveness of the Managed Projects (best project management practices, early risks identification and mitigation definition, etc.)
Project management actions to ensure end-to-end onboarding, transition and migration projects are successfully conducted and completed as per committed plan
To build the specific planning based on the projects requirements with milestones, measures and metrics
Communication of plans objectives, progresses and critical issues internally (and externally as required)
Execute the plans and act as a confirmed representative for all parties concerned in the projects
Directly act on project activities with Partners and other parties in the execution of the project
Manage track and report plans progresses and any management issues as required
Support other project deployments across the Network with the team representatives
To define and document end to end on boarding, transition and migration processes and to cover related activities
Facilitate workshops, in conjunction with Partners, ADP and ADP MNC Streamline teams, to define full project scope
Work, in conjunction with process and quality teams, to document the end to end process
Consider all implications of the process and impacts on Client, Partner and ADP MNC Streamline
To define transition components allowing the "formalization" and the "industrialization" of the processes of on boarding / transfer / migration
Considering project’s needs, create effective methodology and processes with minimum specific dependencies per client
Define requirements for tools and related processes to execute the against objectives
Create projects components that can be tested within a pilot to build confidence in planning (programs, standards, supporting policies)
Create success criteria to measure success of project deliverables and completion targets
Put in place the specific projects planning based on the full projects requirements
Create project plans with clearly defined milestones, measures and metrics
Define a log of critical activities that will drive projects deliverables
Consider all aspects of Change Management that must be taken into consideration for the projects
Communicate plans objectives, progresses and critical issues internally (and externally as required)
Work with your manager and internal and external teams to put in place the resources to fulfill the mission goals
With your manager, assess resources and skills required to fulfil the objectives
Work with the appropriate teams to assess the workload and timings and negotiate resource availability with your manager
Monitor resources throughout the projects, ensuring all objectives are secured within timeline and budget for defined scope
To execute the projects and track plans progresses and report regular progress
Execute the plans and act as a confirmed representative for all parties concerned in projects
Provide management updates and projects review log, raise immediately any issues impacting the projects
When required, work onsite with Partners concerned for projects, workshops and business reviews etc.
To define transition components allowing the "industrialization" of the processes of onboarding transfer / migration
Propose solutions to industrialize repetitive time consuming process tasks
To speed up the project timelines
To make the best possible use on ADP MNC Streamline local resources
Formalizing and building the project concepts in order to come to its application.
Work closely with your Manager and prepare your meetings (weekly reviews, monthly one to one, yearly objective review, catch-up)
Work closely with the MNC Partner Network overall and with the MNC Partner Platfrom Team in particular, at every opportunity and actively participate in team meetings,
Support of other project deployments,
Act as back-up for your manager on given topics, upon request.
Support actively (in terms on content and presentation) and attend the MNC Network meetings, other department meetings, Network Partners workshops and Partners conventions when appropriate or required.
Education & Experience :
First experience in Payroll domain knowledge
2-3 years project management related experience
Demonstrable ability to bring projects to successful conclusion
Effective Client facing communications skills with confirmed / senior representatives
Assertiveness, resolution and negotiation skills
Able to actively facilitate in user-groups and business meetings and in operations and executive interactions
Flexible and adaptable to work approach and times, team worker and contributor
Service oriented and flexible attitude, well organized, self-motivated, self-managed
Well-organized and methodical
International culture and ability to work in a multinational environment
Fluent in English language and other languages are an advantage
Key Interfaces :
ADP MNC Partner Platform Manager
ADP MNC Partner Managers
ADP MNC Partner Readiness Team
ADP MNC Client Readiness Team
ADP MNC Service Relation Mgrs. Team
ADP MNC Business Area Representatives
ADP MNC Compliance and Quality Management (CECI)
Key Performance Indicators :
Projects planning, execution and completion
Projects execution within budget, scope, resources and time, as per plan
Client satisfaction with end user experience
Partner satisfaction with overall project results
Measurement of escalated issue resolution
Number of critical issues / risks identified. Solutions or mitigated actions identified, owners agreed and committed and execution actions (for issues or materialized risks)
Reporting Relationships :
Organization : ADP MNC Network Management
Supervisor : ADP MNC Partner Platform Manager
Location : Barcelona
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