Branch Manager
INDIE CAMPERS
Madrid
hace 2 días

Main tasks :

  • Train, supervise and support location staff, including client assistants, cleaning / shuttle officers and trainees;
  • Schedule shifts, ensure timely and accurate operation;
  • Handle complaints and specific customers’ requests and troubleshoot emergencies;
  • Monitor stock and order depot supplies;
  • Receive and manage recurrent suppliers;
  • Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in procedures and prepare vans.
  • Requirements :

  • Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel, Hostel, Rent-a-car) (mandatory)
  • Degree in Tourism or Hospitality (plus)
  • Fluent in English and language of the location you're applying for (mandatory)
  • Valid Driver's license and confidence to drive a campervan (mandatory);
  • Excellent organizational and multitasking abilities;
  • Outgoing and friendly with a gregarious personality and a natural talent for customer service;
  • Excellent communication and people skills;
  • Dynamic and proactive approach;
  • Availability for flexible schedules and hands-on approach to problems;
  • Problem Solver : Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
  • Responsible, organized and capacity for critical reflection.
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