IT Support Technician
Nexthink
Madrid, Community of Madrid, Spain
hace 4 días
Job Description

The IT Support is responsible to ensure the best end user experience possible to all Nexthinkers. You will work in a fast-growing team, being part of a fast decision-making process. You will be part of a team which is spread between Madrid and Lausanne. Your ideas will be welcomed, and you will be supported in the day-to-day challenges you will face.

Responsibilities

  • Provide 1st and 2nd level Support to all end users with a genuine customer focus spirit
  • Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation
  • Maintain focus on data security, following compliance requirements, company policies, and industry best practices
  • Help our end user community understand software
  •  Administer domain security policies, i.e. account creation, assign access permissions, and OU placement
  • Install and maintain printers, projectors, Visio conference systems and other peripheral technology
  • Install and support Remote offices infrastructure
  • Perform other duties as necessary

Qualifications

  • 3+ years as IT Support
  • Very good communication skills and team work
  • Good knowledge in Windows/MacOS/Office365 Administration
  • Scripting skills are a plus
  • ITIL certification is a plus
  • Strong customer-oriented attitude and problem-solving skills
  • Strong motivation to learn new concepts and technologies
  • Native Spanish and professional-level English speaker
  •  University degree is a plus


Additional Information

This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.

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