Customer Service ( Arabic ME or French )
Page Personnel
Madrid, ES
hace 16 horas

Acerca de nuestro cliente

If you speak native Arabic ME o French Speaker and English Speaker and like being in contact with clients, this is your job

Descripción de la oferta

  • Administration processDetermining requirements; answering inquiries; resolving problems; fulfilling requests.Resolves problems by clarifying issues;
  • researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information;
  • completing transactions; forwarding requests.Coordinate and ensure a correct administrative follow-up of the clients and contracts.

    Take full responsibility for the premium / eligibility administrationHandle eligibility requests from Customer ServicesKeep records and filing up to date.

    Implement contracts in case of new clientsManage your work, taking into account the applicable procedures and agreementsParticipate efficiently in processing the document flows : inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

    Commit yourself to high-quality administration and fast transactionsCommunication processMaintain good contacts with insurers, insured and clients concerning their policies and non-

    medical claims.Respond to questions in a qualitative way.Manage all communications (letter, fax, e-mail) to clients and insurers.

    Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

    Perfil buscado (h / m)

  • Native Arabic ME or French Speaker and English- LevelExperienceincallcenterservices- Experience in back office tasks.
  • Qué ofrecemos

  • Contrato : Indefinido- Jornada ( Monday to Friday ) : Arabic ME ( 2 positions) 8 to 15.45H or 12 to 19.45 and French Speaker 15 to 22.
  • 45HSalario : 18.000 euros - Todas las vacantes tienen beneficios sociales : 7 % variable + seguros medicos + plus transporte- Ubicación : Pozuelo

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