Atención al cliente italiano + inglés
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Madrid, ES
hace 1 día

Acerca de nuestro cliente

Healthcare company.

Descripción de la oferta

  • Administration process : - Determining requirements; answering inquiries; resolving problems; fulfilling requests.- Resolves problems by clarifying issues;
  • researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.- Fulfills requests by clarifying desired information;
  • completing transactions; forwarding requests.- Coordinate and ensure a correct administrative follow-up of the clients and contracts.

  • Take full responsibility for the premium / eligibility administration- Handle eligibility requests from Customer Services- Keep records and filing up to date.
  • Implement contracts in case of new clients- Manage your work, taking into account the applicable procedures and agreements- Participate efficiently in processing the document flows : inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
  • Commit yourself to high-quality administration and fast transactions.
  • Communication process : - Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
  • Respond to questions in a qualitative way.- Manage all communications (letter, fax, e-mail) to clients and insurers.- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)
  • Perfil buscado (h / m)

  • Experience in back office tasks.
  • Enthusiasm, strong work ethic and a positive attitude.
  • Sales oriented. Results-driven attitude with a hunger for success.
  • Team work, fast decision making, multitasking and problem solving skills.
  • Capability to probe and understand client needs and interests quickly and be able to create proposals that meet those needs.
  • Ability to learn and assimilate information quickly and to deal with difficult customers and situations.
  • Attention to detail and stress management.
  • Friendly, patient, empathetic customer-oriented attitud.
  • Qué ofrecemos

  • Schedule : Monday to Friday from 8 : 00 - 15 : 45 h or 10 : 00 to 17 : 45*Salary. 16.000 + 7 %
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