Helpdesk technician L1 with French and English
Webhelp Spain
Barcelona, España, Spain
hace 1 día
source : Top Language Jobs

We are looking for an IT Helpdesk technician for an international leader in the field of medical and safety technology Main task is to solve IT incidences perform password resets and provide our customer s employees with technical solutions What is needed and offered Responsibilities -Take incoming user requests from employees (via telephone email voicemail chat)-Log call details onto case management systems and provide response and resolution within SLA to customer -Incident Request Ownership -Solve technical requests incidents -Follow progress close service requests to a satisfactory conclusion on call management system -Proactively update internal employees with status and resolution progress -Monitor progress all open queries in queue -Escalate potential service issues to correct responsible level -Ensure contractual SLA is maintained -Achieve an excellent customer satisfaction level What we offer -Full time and long-term contract 39hrs week-Salary 17 858 40 Euros gross year up to 3 000 Euros in bonus-Schedule Monday - Friday from 10 00 to 19 00-Attractive work environment-Opportunity to be a part of an international and multinational company-Real opportunity to grow within the company-Relocation help-Office location in the center of Barcelona-Fully paid training Requirements -High native level of French and English-Good IT knowledge-Microsoft Windows environment literate-Team player-Responsible and independent work habit-Excellent customer care knowledge and awareness-Flexibility with the rotating working hours-Excellent communication skills The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age disability ethnic marital status gender nationality ideology politic race religion and sexual orientation

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